Problem with Elements 19 after a windows 10 upgrade

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  • Updated 2 weeks ago
My laptop computer did a Windows 10 update and now when I try to open Elements 19 I just get a blank page, zilch nothing. I have tried to uninstall and reinstall Elements 19 and I still get the same problem. What has happened does Windows 10 no longer like Adobe product or Elements 19?
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Phillip Spencer

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Posted 3 weeks ago

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Medha Sharma, Employee

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Hello Phillip,

Please accept my sincere apologies for the inconvenience you had to face. Could you please navigate to "%programdata%\Adobe\Elements Organizer\17.0\Elements Home" and share a screenshot of the folder's contents?

Also, please share the version of Windows 10 that's currently installed on your laptop post the update.

Thanks,
Medha
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Phillip Spencer

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I solved the problem Medha, I reloaded my VGA driver and everything now works fine. I can only conclude that the Windows and Intel chip-set upgrade corrupted the VGA driver.
Kind regards
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Medha Sharma, Employee

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Glad to know that your problem is resolved, Phillip!

Regards,
Medha