problem with color profiles for softproofing and printing

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  • Problem
  • Updated 2 years ago
  • (Edited)

I'm using the latest updates to LR CC and Win10. If I try to select a softproof profile, it only offers me the one it has used in the past, and if I select 'other' the computer just bleeps and LR is locked unless I press 'escape'. Same with selecting profiles in the print module.

It has always worked fine until now; not sure when this change happened, maybe with the Anniversary update of Win10 or with LRCC6.1?

I can use the profiles that LR has used before, they seem to be located by LR, but it doesn't seem to be able to locate all my other print profiles which are in the default win folder.


Any ideas?


Bob Frost

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Robert Frost

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Posted 2 years ago

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Simon Chen, Principal Computer Scientist

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I cannot reproduce it on my Windows 7 machine. The dialog is looking into C:\Windows\system32\spool\drivers\color\ folders for the ICC profiles. Make sure that you have read access to the entire folder tree.

I could also be that some of the ICC profiles there may be corrupted.
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Robert Frost

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Thanks, Simon, but I did check that. Steve has solved it for me below; so obvious I've just kicked myself for not checking the second monitor. I sort out other people's computer problems but missed this one of my own! Senile decay I'm afraid.

Bob frost

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Ken Rounds

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I have W10 Anniversary update & I just tried it & it worked for me.
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Steve Sprengel, Champion

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The behavior you describe would occur if the profile-selection dialog that opens when you click Other is being displayed on another monitor that is not currently connected.  This could occur if the last time you selected Other and chose a profile you were docked with a second monitor connected, but now you're not docked so that second monitor doesn't exist, but LR isn't smart enough to understand this and tells the OS to put it there, which is now offscreen.

If you're on Windows, the way out of the situation is once the Other has been clicked, press Alt-Spacebar, M (for Move), then click the left-arrow once and the right-arrow once.  If you don't see the Other selection panel, yet, then click the Left arrow a bunch of times, then the Right arrow even more times.   You can practice this with another popup dialog for some other operation that is on the current monitor to see what happens.
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Robert Frost

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Thanks, Champ! You hit the nail on the head first time. I don't use my second monitor most of the time, and it was switched off yesterday when I was trying to do some printing. Switched it on and, et voila, the profile popup was there.

The profile popup being on the second monitor is a leftover from changing my main monitor a month or so ago. That really messed things up, and it took a lot of playing about to get the graphics card and monitors sorted out. The card didn't seem to like the new monitor and wanted to send everything to the second monitor. Eventually by disconnecting the second monitor (and its usb lead) and swapping the cables and card ports, I got it working fine, or so I thought. I obviously missed this popup appearing in the wrong place.

Bob Frost