Photoshop isn't launching - Error 81

  • 1
  • Question
  • Updated 3 years ago
  • (Edited)
Hello,
I'm user of manager plan CC for photografers. my user name is Margariti Svetlana. My email is evelinaki29@yahoo.gr. I have a trouble with opening CC icon on the screen. I do double clik on icon and nothing happend. Before everything was fine. I dont know how to solve the problem. As well in Ps doesn't work Clone Stamp Tool.
Thank you in advance!
Svetlana M.
Photo of Svetlana Margariti

Svetlana Margariti

  • 4 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 769 Reply Likes
Which icon are you clicking on?
The icon in the Creative Cloud app?
The application icon in the Finder/Explorer?
The icon on the dock, start menu, or Win 8 tile screen?

What OS version are you using?
Do you get any error messages at all?
Photo of Svetlana Margariti

Svetlana Margariti

  • 4 Posts
  • 0 Reply Likes
I use OS version windows 7. I don't get any error message at all. I can't open icon in start menu
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 769 Reply Likes
Have you tried going directly to the application folder and double clicking the application .exe ?
Photo of Svetlana Margariti

Svetlana Margariti

  • 4 Posts
  • 0 Reply Likes
Yes, I tried! For 4 month application worked and now stopped. If I go to a folder and do double click, system show me window with error 81.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 769 Reply Likes
That is not an error that I've seen before. My first guess would be a corrupt install. What has changed on your system since Photoshop was last working? Have you had any virus/malware problems, or disk errors?
Photo of Svetlana Margariti

Svetlana Margariti

  • 4 Posts
  • 0 Reply Likes
I try to install CC. Downloading half and than stoping. Even to wait all day