Problem to start Photoshop CC 2015.4 on Mac

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hello
For a few weeks now I've had problem starting Photoshop CC 2015.4 on my Mac (OSX 10.11.3 El Capitain). 
When I start the program the splash screen doesn't appear, but eventually the Photoshop menu bar appears with some menu items greyed ot and other not - nothing else, only the OSX desktop. If I select individual panels in the windows menu, individual panels appear, but as soon as I select another window the first panel disappear and the new one appear.
If I try to open a picture from the menu, the open dialogue does not appear and all menu items are now grayed out. It's like all windows and dialogues are invisible. 
I can't shut the application down either, but have to use forced shut down option in OSX.

I have reinstalled Photoshop multiple times via the Creative Cloud app, but the problem remains.

When I use the Open in Photoshop function from Lightroom, It seems like the image opens, but no windows are visible. Judging from the available menu options the image is open but there is no way of working with the image...

Anyone got any ideas?
Photo of Mikael Lindberg

Mikael Lindberg

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Photoshop is only on version 2015.1.2.

And that sounds like your installation of the application is corrupted, or you have something interfering with Photoshop's normal UI  (third party plugin, or a utility program).

I suspect a similar confused state could also be caused by a second display on your system that the OS thinks is active, but you are not seeing (like one you recently disconnected, or have the display turned off).
Photo of Mikael Lindberg

Mikael Lindberg

  • 2 Posts
  • 0 Reply Likes
Hello
Thank you for your answer. You were almost right concerning the second screen. It turned out that Photoshop didn't like the fact that I had two full screen Safari open. I suppose all the photoshop windows in some way opened behind the Safari windows on the virtual desktops.
In any way, closing the fullscreen Safari solved the problem.