Photoshop CC: Problem launching (bad OS install)

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Hello,

after installing of the Photographers program package Photoshop CC / Lightroom / Bridge for the test phase, I cannot start Photoshop CC. The following (german installation) error message occurs:
Der Prozedureinsprungpunkt "__crtCreateSymbolicLinkW" wurde in der DLL "C:\Windows\SYSTEM32\MSVCP110.dll" nicht gefunden.

I've re-installaed photoshop, same message occurs.
Lightroom and Bridge are starting correctly.

Best regards,
Andreas
Photo of Andreas Kamp

Andreas Kamp

  • 2 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Sounds like you are running on an unsupported OS version, or your OS installation is damaged.

What OS version are you using?
And have you double checked the system requirements for Photoshop CC 2014: https://helpx.adobe.com/photoshop/sys...
Photo of Andreas Kamp

Andreas Kamp

  • 2 Posts
  • 0 Reply Likes
Chris,

now solved. I made a refresh OS installation.
Seems one important OS file (MSVCP110.dll) was corruped.

Andreas
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Alright, thanks for the update.