Problem to export edited images from DXO Optics 11 to Lightroom Classic

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  • Updated 5 months ago
I upgraded to Lightroom Classic CC and have several plug ins and program which can be edited from lightroom and then exported back from the plug in/program to lightroom.
I discovered today that I can edit pictures from lightroom to DXO Optics 11 but I cannot export back the edited picture. Anyone faced this situation? I wrote to DXO but did not get their reply yet. I looked on internet but did not see anyone having this particular issue.
Any advice/help is welcomed.
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Jean-Jacques FABIEN

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Posted 7 months ago

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Yves Crausaz

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A fix will be online shortly.
Thank you for your patience.




Votre demande (#124352) a été mise à jour. Répondez à cet email ou suivez le lien ci-dessous :
http://support.dxo.com/hc/requests/124352

Jules

Jules (Support & Assistance)

23 oct. 2:22 PM CEST 

Bonjour,

Merci d'avoir contacté le support client DxO.

Un correctif sera en ligne sous peu.
Merci pour votre patience.

Cordialement, 

Jules - DxO Customer Support



Yves-Alexi

Yves-Alexis Crausaz

19 oct. 12:42 AM CEST 

Impossible de réimporter vers Lightroom Classic CC sous mac OS 10.12.6. le nom du logiciel LR eyant changé.
DxO ne trouve pas de version LR.

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Marc Weinberg

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This is horrible!! I rely on this every day in my photo business. Please HURRY!!!!!!!
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Jean-Jacques FABIEN

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DXO will fix this soon. Meanwhile, in DXO, just go to the export button (click on the lightroom icon down-right) and choose export to another application. Then choose the new lightroom program. it will export it to lightroom but will import the picture as a new import. It does work this way for now.
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Marc Weinberg

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Ok. Thanks for the quick response. Can you batch pics?
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Richard Barton

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DxO purport to have fixed this.  According to DxO support, they issued a "silent"  upgrade version to OpticsPro 11 claiming this fixed it.  It didn't.  When I again queried this through DxO support, they asked form my DxO log files, and after checking my log files, they then came back to me and said it was an Adobe problem ! 
I removed and reinstalled Lightroom Classic CC just to be sure.  No difference - still does not work.
I upgraded to DxO Photolab Elite today.  It installed all the "new" plug-ins for Lightroom Classic CC as you would expect. 
Exactly the same problems occur.  You can export a file to DxO Photolab just as you could with Optics Pro 11 (and 10)  but when you export back to Lightroom, you get the same error message in Lightroom Classic CC, the file is not imported into Lightroom or your Collection as claimed by DxO in their advertising and the problem is clearly not solved, nor is it an Adobe problem.  Clearly it is a DxO implementation with Lightroom problem.
The primary reason for owning DxO products is the exemplary Prime noise reduction, which is the best I have ever used, but this failure of integration and inability to make it work even with their newest program is not acceptable.
PS- yes the workaround noted by Jean-MJacques FABIEN does work, but it is tedious and not at all satisfactory.  The promised "fix" is still not here !