Lightroom Classic: Tethering from Canon cameras doesn't work on macOS Catalina 10.15.2

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  • Updated 2 months ago
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  • (Edited)
Hi Guys,
and Photoshop staff
I have a big problem since the new catalina 10.15.2.0 i can't use the tethered mode. Lightroom don't see my canon 5D Mark III. Could you fix the problem ? Thank you. I uste the new macbookpro 16.
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Krystofz Levet

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Posted 7 months ago

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Andrew Porter

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Thanks but still not working, have latest firmware on Canon 5d Mark iv, Mac OS 10.15.3 and Lightroom 9.1 - everything updated. Have restarted both the computer and Lightroom several times and also turned off Canon EOS utility so it doesn't open when connecting and still tethered capture doesn't recognise. When I try to do direct import of files it sees the camera but says no photos are on the camera. 
(Edited)
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Sunil Bhaskaran, Official Rep

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In some scenarios, a permission issue can happen. That shouldn't be the case with Canon tethering. Nevertheless, could you please check if Lightroom Classic has all required permissions?
  1. Go to System Preferences > Security & Privacy.
  2. In the Privacy tab, select Security.
  3. Ensure that Lightroom Classic has permission assigned to Photos, Full Disk Access, and Files and Folders.
  4. Restart Lightroom Classic.
Do you see the Tether bar? Or is it just the Detecting Camera window?

If you see Tether bar, please enable logging:

  1. Press the ALT key while the Tether bar is displayed.
  2. Select the second Settings icon appears.
  3. Select Enable Logging.

This should create some logs in the Documents/LrClassicLogs folder.
I will contact you off list to get the logs.

Thanks,
Sunil
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Andrew Porter

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Hi there, Thanks I have done all this but still no tethering. No camera recognised in tethering bar - just apple spinning wheel. I have tried with both my Canon 5d Mark iv and Mark iii cameras - both dont work!
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Andrew Porter

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Should I contact Adobe support again - I have done this several times and they just say I have to wait until Lightroom releases an update?
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Beat Bieler

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Upgarde to macos 10.15.3 - tethering working again
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Rikk Flohr, Official Rep

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@Andrew Porter:

Have you:

Reset the Preferences file?
Performed a clean reinstall of Lightroom Classic?
Been through the troubleshooting tips at this document? https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-tethered-capture-lightroom.html

Many users are reporting fixed by the recent Mac OS update.  I am guessing you may have a different or additional issue that is preventing tethering from working. 

Did it ever work for you before?

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Andrew Porter

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Hi Rikk
Thanks for the advice. I have done all this. Uninstalled and re-installed Lightroom. Tried both my cameras, different leads, enabled logging in tethered preferences but still no luck? Yes before I installed Catalina tethered capture had worked for years on this Mac and with these cameras - I'm a professional so have used it regularly for many years. My camera and lead works fine with EOS Utility so it's not the camera or lead. I'm not sure what else to do other than go for Capture One since I really need to shoot tethered again?
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David Bishop

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Not an ideal workaround, but can you use EOS Utility to shoot into a watched folder, then get Lightroom to import from the watched folder. I remember doing this years ago when Lightroom hadn't yet updated for my latest body.
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Rikk Flohr, Official Rep

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Try the Lightroom Clean Install Procedure with the current version:
  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom Classic
  • Restart the computer
  • Install Lightroom Classic via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes
A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
Does the tether issue continue after resetting the preferences?
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Andrew Porter

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Hi again Rikk, Ok that didn't work but I have another user account on this computer and weirdly tethered capture works when I login to this user account and use Lightroom. I cannot figure out what the issue is since I re-installed, reset preferences and both accounts allow full disk access to Lightroom, etc. Before the upgrade to Catalina I never used this other account for Lightroom but looks like I will have to start using it if I want tethered capture. Really odd. Thanks for your help anyway. 
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Rikk Flohr, Official Rep

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It is pretty far down my checklist but a corrupt user account occasionally surfaces. It was a good idea to try a different user account. 
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David Converse

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Rikk, when I worked for Apple, that was one of our standard troubleshooting tricks. Always worth trying if an answer isn't otherwise obvious.
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Andrew Porter

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Hi Rikk, I don't think the user account is corrupt since EOS utility, Apple Capture and Capture One all work fine on this account. It must be some odd permissions/preferences thing related to Lightroom on this account perhaps - however I cannot work it out since I've reset all preferences, ensured Lightroom has full disc access etc. 
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Roberta Ashley

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Hi there, I have also started experiencing this issue since upgrading my MacBook Air to Catalina 10.15.3 yesterday. Tethered capture has stopped working from my Canon 5D Mark ii through EOS Utility 2.0 and Lightroom does not recognise my camera to enable me to import through that directly. I have read here and elsewhere that this upgrade is resolving the issue for a lot of people but mine was fine until I upgraded yesterday! I can't seem to find Lightroom under system preferences to check if it's a permission issue. I'd be grateful for any thoughts on why not as I'm really stuck without this technology right now! Thanks
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Art M.

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10.15.3 should be ok I thought. Hmm. Try logging out your Dropbox app if you have one.
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Ruby k, Employee

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Hi Roberta, Can you please help us with logs by doing following:

  1. Press the ALT key while the Tether bar is displayed.
  2. Select the second Settings icon appears.
  3. Select Enable Logging.
  4. Connect camera and wait for 3-5 minutes
  5. check Documents folder in home directory , there will be one Classic logs folder , please share that with us. 

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Roberta Ashley

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Yes I will do. I have since bought a new camera as I tried my Canon 5D Mark II on my old iMac and that didn’t recognise it either so I then assumed it was a connector issue. Annoyingly though the same issue is now happening with my EOS R so I’m back to thinking it’s a software issue again. I will do this and comment back asap
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Sunil Bhaskaran, Official Rep

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@Roberta Ashley,
After connecting the camera, when you open the Import window, do you see the camera in the Device section?

Thanks,
Sunil
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Roberta Ashley

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No, it doesn’t come up at all so I can’t even directly import from the camera using a cable. I can only do this via WiFi
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Sunil Bhaskaran, Official Rep

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Does the problem persists?
If Import window doesn't detect the camera, it can be a cable issue.

Thanks,
Sunil