Photoshop 20.0.3: Problem saving files after update

  • 1
  • Problem
  • Updated 3 months ago
  • (Edited)
For example say I create a graphic and name it subject 1, subject 2, etc. If I decide to delete subject 1 and name another graphic subject 1 it does not change the thumbnail to the new graphic. 

I still see the graphic I deleted which is not good at all.  I cannot tell what is truly in a file.
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Julie Stiltner

  • 151 Posts
  • 45 Reply Likes

Posted 3 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Julie, what OS/version are you running on?
Photo of Julie Stiltner

Julie Stiltner

  • 151 Posts
  • 45 Reply Likes
Windows 10
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15367 Posts
  • 2241 Reply Likes
Were you able to update your graphics card driver as suggested on the other topics you reported? A lot of issues you're describing sound like graphics driver problems. 

It would be good to see a current copy of your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
Photo of Julie Stiltner

Julie Stiltner

  • 151 Posts
  • 45 Reply Likes
Unfortunately I have not.  I am trying to find out what kind of card I need to buy.  I have tried to google it but it is so confusing.  Downloaded some program called CPU-Z  that tells me all about my pc but it is foreign to me. It states that if your computer is too old it may not be worth it.  I was given the computer by a friend and have no idea how old it is. 

  Adobe Photoshop Version: 20.0.3 20190130.r.57 2019/01/30: 1204598  x64Number of Launches: 17
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.292
System architecture: AMD CPU Family:15, Model:3, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3693 MHz
Built-in memory: 7349 MB
Free memory: 4695 MB
Memory available to Photoshop: 6707 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 132K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=768
glgpu[0].GLName="AMD Radeon HD 8670D"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="15.201.1151.1008"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon HD 8670D"
glgpu[0].GLRendererID=39180
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll"
glgpu[0].GLDriverDate="20151104000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[108]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[18]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.0 AMD-APP (1800.11)"
clgpu[0].CLDeviceVersion="1.2 AMD-APP (1800.11)"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=2048
clgpu[0].CLName="Devastator"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="1800.11 (VM)"
clgpu[0].CLBandwidth=1.86836e+10
clgpu[0].CLCompute=75.3445
License Type: Subscription
Serial number: 96040294221164709051
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\
Temporary file path: C:\Users\DSMAS_~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 914.1G, 654.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421
   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805
   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.3.0   
   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181
   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623
   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499
   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623
   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0   
   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470
   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623
   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424
   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424
   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623
   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194
   icucnv58.dll   International Components for Unicode   58, 2, 0, 0   
   icudt58.dll   International Components for Unicode   58, 2, 0, 0   
   icuuc58.dll   International Components for Unicode   58, 2, 0, 0   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   LogSession.dll   LogSession   8.0.0.52.48027   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2019   20.0   
   Plugin.dll   Adobe Photoshop CC 2019   20.0   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2019   20.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194
   SVGRE.dll   SVGRE   79.600623   79.600623
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0   
   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Accented Edges 20.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 20.0 - from the file “Filter Gallery.8bf”
   Auto FX Free Sampler 10.0 - from the file “AFX_Free_64.8bf”
   Average 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Average.8bf”
   Bas Relief 20.0 - from the file “Filter Gallery.8bf”
   BMP 20.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 11.2 - from the file “Camera Raw.8bi”
   Camera Raw Filter 11.2 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Charcoal 20.0 - from the file “Filter Gallery.8bf”
   Chrome 20.0 - from the file “Filter Gallery.8bf”
   Cineon 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Cineon.8bi”
   Clarity 10.0 - from the file “tlclarity2ps_x64.8bf”
   Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”
   Collada 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 20.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 20.0 - from the file “Filter Gallery.8bf”
   Craquelure 20.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 20.0 - from the file “Filter Gallery.8bf”
   Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 20.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 20.0 - from the file “Filter Gallery.8bf”
   De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”
   Detail 10.0 - from the file “tltopazdetailps_x64.8bf”
   Dicom 20.0 - from the file “Dicom.8bi”
   Difference Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”
   Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”
   Displace 20.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 20.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “EazelAcquire.8ba”
   Edge Anarchy 1, 2, 0, 1 - from the file “Edges.8bf”
   Entropy 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Export Color Lookup Tables 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”
   Extrude 20.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “FastCore.8bx”
   Fibers 20.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 20.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 20.0 - from the file “Filter Gallery.8bf”
   Flash 3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Fresco 20.0 - from the file “Filter Gallery.8bf”
   Glass 20.0 - from the file “Filter Gallery.8bf”
   Glow 10.0 - from the file “tltopazglowps_x64.8bf”
   Glowing Edges 20.0 - from the file “Filter Gallery.8bf”
   Google Earth 4 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Grain 20.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 20.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”
   IGES 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Impression 10.0 - from the file “tsimpressionps_x64.8bf”
   Ink Outlines 20.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 20.0 - from the file “JPEG2000.8bi”
   Kurtosis 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Lens Blur 20.0 - from the file “Lens Blur.8bf”
   Lens Correction 20.0 - from the file “Lens Correction.8bf”
   Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 20.0 - from the file “Liquify.8bf”
   Matlab Operation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”
   Maximum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Mean 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Measurement Core 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MeasurementCore.8me”
   Median 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   MMXCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MMXCore.8bx”
   Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MultiProcessor Support.8bx”
   Neon Glow 20.0 - from the file “Filter Gallery.8bf”
   Note Paper 20.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “NTSC Colors.8bf”
   Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”
   OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 20.0 - from the file “Filter Gallery.8bf”
   Palette Knife 20.0 - from the file “Filter Gallery.8bf”
   Patchwork 20.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”
   PCX 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PCX.8bi”
   Photocopy 20.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”
   Pinch 20.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Pixar.8bi”
   Plaster 20.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”
   PLY 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PBM.8bi”
   Poster Edges 20.0 - from the file “Filter Gallery.8bf”
   PRC 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Radiance.8bi”
   Range 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Render Color Lookup Grid 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”
   Reticulation 20.0 - from the file “Filter Gallery.8bf”
   Ripple 20.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 20.0 - from the file “Filter Gallery.8bf”
   Save for Web 20.0 - from the file “Save for Web.8be”
   ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 20.0 - from the file “Shake Reduction.8bf”
   Shear 20.0 - from the file “Standard MultiPlugin.8bf”
   Simplify 10.0 - from the file “tltopazsimplifyps_x64.8bf”
   Skewness 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 20.0 - from the file “Filter Gallery.8bf”
   Solarize 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Solarize.8bf”
   Spaces 20.0 - from the file “Spaces.8li”
   Spatter 20.0 - from the file “Filter Gallery.8bf”
   Spherize 20.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 20.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”
   Stained Glass 20.0 - from the file “Filter Gallery.8bf”
   Stamp 20.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   STL 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Sumi-e 20.0 - from the file “Filter Gallery.8bf”
   Summation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Targa 20.0 - from the file “Standard MultiPlugin.8bf”
   Texture Anarchy Explorer 1, 2, 0, 1 - from the file “Explorer.8bf”
   Texture Effects 10.0 - from the file “tstextureeffectsps_x64.8bf”
   Texturizer 20.0 - from the file “Filter Gallery.8bf”
   Tiles 20.0 - from the file “Standard MultiPlugin.8bf”
   Tiling Texture Anarchy 1, 2, 0, 1 - from the file “Tiling.8bf”
   Topaz Studio 10.0 - from the file “tltopazstudiops_x64.8bf”
   Torn Edges 20.0 - from the file “Filter Gallery.8bf”
   Twirl 20.0 - from the file “Standard MultiPlugin.8bf”
   U3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Underpainting 20.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 20.0 - from the file “VanishingPoint.8bf”
   Variance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   Water Paper 20.0 - from the file “Filter Gallery.8bf”
   Watercolor 20.0 - from the file “Filter Gallery.8bf”
   Wave 20.0 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”
   WIA Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WIASupport.8li”
   Wind 20.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WBMP.8bi”
   ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   3D Shadow 2.0.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\3D Shadow\3DShadow64bit.8bf”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.Butler.backend  2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseStock.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\index.html”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   New Document  2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseTypekit.html”
   Home  2.5.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.3.3”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Adobe Paper Texture Pro  3.1.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.AdobePaperTexturePro\index.html”
   Export As  4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15367 Posts
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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15367 Posts
  • 2241 Reply Likes
The links says this driver for the AMD RadeonTM HD 8670 was updated 2/25/2019
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Julie Stiltner

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Okay, I am at my pc and I went to the link.  I'm a bit afraid to do this because it says I have to turn off my firewall, and antivirus (which I don't know how to do) it also says to uninstall my driver (which I know how to do) but I am afraid to do that if this is the wrong driver. 

It tells me I have the most current driver as well.  I actually deleted the AMD program this morning so I am going to install it again and see what it says.  If it will just update the driver for me.  

Here are some screenshots I took:

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Julie Stiltner

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Okay, I downloaded the AMD Installer again and it told me this time that I did not have the current driver. (above screenshot was a windows search) This is the info.  I hope I have the newest one.  I do not see a date on this, but truly it all looks foreign to me. 

<?xml version="1.0"?>
<?xml-stylesheet type="text/xsl" href="Report.xml.xsl"?>
<monetreport xmlns:dt="urn:schemas-microsoft-com:datatypes">
  <general>
    <cmdline>-UI </cmdline>
    <time>03/05/19 18:50:47</time>
    <action>install</action>
    <download></download>
  </general>
  <dcm>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x7801</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x2ae0</ssid>
     <ssvid>0x103c</ssvid>
     <classcode>0x010601</classcode>
     <revisionid>0x40</revisionid>
    </device>
    <primary>
     <name>AMD Radeon HD 8670D</name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x990c</chipid>
     <vendorid>0x1002</vendorid>
     <ssid>0x2ae0</ssid>
     <ssvid>0x103c</ssvid>
     <classcode>0x030000</classcode>
     <revisionid>0x00</revisionid>
    </primary>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x780d</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x2ae0</ssid>
     <ssvid>0x103c</ssvid>
     <classcode>0x040300</classcode>
     <revisionid>0x01</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x780b</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x2ae0</ssid>
     <ssvid>0x103c</ssvid>
     <classcode>0x0c0500</classcode>
     <revisionid>0x14</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1405</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x43a3</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060400</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1402</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1417</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x2ae0</ssid>
     <ssvid>0x103c</ssvid>
     <classcode>0x060400</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x43a0</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060400</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1404</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1410</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x1410</ssid>
     <ssvid>0x1022</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1401</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x780f</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060401</classcode>
     <revisionid>0x40</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1403</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
    <device>
     <name></name>
     <manufacture>Advanced Micro Devices, Inc.</manufacture>
     <chiptype></chiptype>
     <chipid>0x1400</chipid>
     <vendorid>0x1022</vendorid>
     <ssid>0x0000</ssid>
     <ssvid>0x0000</ssvid>
     <classcode>0x060000</classcode>
     <revisionid>0x00</revisionid>
    </device>
  </dcm>
  <exist>
<package>
<description>AMD Catalyst Install Manager</description>
<result></result>
<version>8.0.916.0</version>
<size>20 </size>
</package>
<package>
<description>AMD Display Driver</description>
<result></result>
<version>15.200.1062.1004</version>
<size>90 </size>
</package>
<package>
<description>AMD Catalyst Control Center</description>
<result></result>
<version>2015.0804.21.41908</version>
<size>150 </size>
</package>
  </exist>
  <install>
<package>
<description>AMD Display Driver</description>
<result>Succeed</result>
<version>15.200.1062.1004</version>
<size>90 </size>
</package>
<package>
<description>AMD Catalyst Control Center</description>
<result>Succeed</result>
<version>2015.0804.21.41908</version>
<size>150 </size>
</package>
<package>
<description>AMD Catalyst Install Manager</description>
<result>Succeed</result>
<version>8.0.916.0</version>
<size>20 </size>
</package>
<package>
<description>AMD Quick Stream Technology</description>
<result>Succeed</result>
<version>4.0.2.0</version>
<size>9 </size>
</package>
<package>
<description>AMD Gaming Evolved App</description>
<result>Succeed</result>
<version>2.11.000</version>
<size>49 </size>
</package>
  </install>
  <uninstall>
  </uninstall>
  <downloaded>
  </downloaded>
  <resource>
    <hwinfo>Hardware information</hwinfo>
    <existpkg>Existing packages</existpkg>
    <pkg2inst>Packages for install</pkg2inst>
    <pkg2uninst>Packages for uninstall</pkg2uninst>
    <otherdev>Other detected devices</otherdev>
    <errmsg>Error messages</errmsg>
    <name>Name</name>
    <manufacture>Manufacturer</manufacture>
    <chiptype>Chip type</chiptype>
    <chipid>Device ID</chipid>
    <otherhw>Other hardware</otherhw>
    <download>Download packages</download>
    <succeed>Success</succeed>
    <fail>Fail</fail>
    <vendorid>Vendor ID</vendorid>
    <classcode>Class Code</classcode>
    <revisionid>Revision ID</revisionid>
    <ssid>Subsystem ID</ssid>
    <ssvid>Subsystem vendor ID</ssvid>
    <header1>CatalystTM Install Manager</header1>
    <header2>Installation Report</header2>
    <finalstatus>Final Status:</finalstatus>
    <versionofitem>Version of Item:</versionofitem>
    <size>Size:</size>
    <bytes>Mbytes</bytes>
  </resource>
</monetreport>
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15367 Posts
  • 2241 Reply Likes
Windows update will not give you the latest driver. You need to install the one from the AMD site.
Photo of Julie Stiltner

Julie Stiltner

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Yes, I knew that so I uploaded the AMD program yesterday and it installed it for me.  Just have been working on other stuff so I'm not sure if all the problems still exist.  I do know it does not seem to be fighting resources with the internet as much.