Elements 11: Problem Opening Finder window on El Capitan?

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
I am using an iMac, El Capitan with PSE11. When I try to open the Finder window to choose a photo or art work to work on, the window opens with the menu bar hidden and it will not scroll down to allow me to view all the icons or options to choose other folders. Has anyone experienced this problem? If so, can you help with a solution please?
Photo of Brian Brown

Brian Brown

  • 9 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Brian Brown

Brian Brown

  • 9 Posts
  • 0 Reply Likes
If Adobe experts are watching, have you a software update that will fix my PSE11 problem please.
Photo of JEA

JEA

  • 264 Posts
  • 172 Reply Likes
Can you post a screenshot?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14551 Posts
  • 1897 Reply Likes
Did you try restoring Element's prefs?
Photo of Pete Green

Pete Green, Customer Advocate

  • 721 Posts
  • 136 Reply Likes
Are you using the Cover Flow finder view mode?
Does it help if you change the view mode in the Finder window to something other than coverflow? Like icon/list/column View? 

You might also see if resetting the preferences for Photoshop Elements helps resolve this as well: http://blogs.adobe.com/pselements/photoshop-elements-basic-troubleshooting-to-fix-most-issues/#Prefe...

Regards
Photo of Brian Brown

Brian Brown

  • 9 Posts
  • 0 Reply Likes
JEA. Can't find how to post screen shot.
Jeff, already tried setting Elements Preferences. Makes no difference.
Pete I have tried changing the views. This also makes no difference.
Photo of Brian Brown

Brian Brown

  • 9 Posts
  • 0 Reply Likes
JEA. Success. Here is the screen shot showing music for privacy reasons. The menu bar appears when first opened in Elements but as soon as I try to scroll down to find what I need, the bar greys out.

(Edited)
Photo of Brian Brown

Brian Brown

  • 9 Posts
  • 0 Reply Likes
I had understood that this forum was watched by the Adobe experts. Does that mean that they have no idea how to cure the problem?