Camera Raw/Photoshop CS6: Problem opening D810 images

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  • Problem
  • Updated 3 years ago
  • (Edited)
Running Photoshop CS6 with all the latest updates on my laptop and desktop machines. I borrowed a D810 and the files are just fine on the laptop but when I open them on the desktop computer I get the message that says "Camera Raw cannot open this file." When I go to PS>File>Open click on the unrendered thumbnail (it is a PS icon) it will then open the image in ACR 9.1.1

The Adobe Application Manager says the desktop computer has the latest updates.

I also imported the images from the D810 into LR 5.71 on the desktop and that worked just fine.

Any help would be appreciated.

Thanks

marv
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Marvin Ross

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  • frustrated

Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:
http://feedback.photoshop.com/photosh...
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Marvin Ross

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Hi Jeffery,

Thanks for getting back to me.

Here is the system info:

Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:3, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 2
Processor speed: 3006 MHz
Built-in memory: 8190 MB
Free memory: 5216 MB
Memory available to Photoshop: 7257 MB
Memory used by Photoshop: 80 %
Image tile size: 132K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce 9500 GT/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1050, right: 3600
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce 9500 GT
OpenCL Unavailable
Driver Version: 9.18.13.4144
Driver Date: 20150203000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce 9500 GT
Video Card Memory: 1024 MB
Video Rect Texture Size: 8192
Serial number: 91198702213626822469
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\PHOTOS~1.OPT\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
K:\, 111.8G, 102.5G free
C:\, 238.4G, 139.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.3
Camera Raw 9.1.1
Camera Raw Filter 9.1.1
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1.3 x001)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0.1 (13.0.1.3 x001)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0

Optional and third party plug-ins:

VueScan 1.0.00
Plug-ins that failed to load: NONE
Flash:
onOne
Mini Bridge
Kuler
Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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For some reason, you have two Camera Raw plug-ins installed:

Camera Raw 7.3
Camera Raw 9.1.1

navigate here and see if both are installed at this location:

64 bit: C:\Program Files\Common Files\Adobe\Plug-Ins\CS5\File Formats\Camera Raw.8bi

The other spot it might have been moved to is in Program Files\Adobe Photoshop CS6\Required\Plug-ins

You'll want to remove the 7.3 version. It is the one that is loading.
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Marvin Ross

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Wow ..... Looks like you nailed it.

I do see
Camera Raw(1) 11/28/2012 8BI file 23,821 KB
Camera Raw 7/22/2015 8BI File 61,524 KB

Delete the top one?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Yeah. drag it out of that location to your desktop. Restart Photoshop. See if that does the trick.
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Marvin Ross

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Jeffery,

I do see a Camera Raw 7 folder at
C:\Program Files\Common Files\Adobe on my desktop computer as well as the laptop. Clicking on it goes to an AMT folder and a file named component. On the desktop computer there are two component files whereas the laptop only has one.
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Marvin Ross

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Yep .... That did it.

Should I also delete that extra older Component file I mention above in the Camera Raw 7 folder?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I don't think it would hurt. Drag it some place in case you need to put it back.
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Marvin Ross

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Another issue I am seeing is, it is taking a long time for the images to render in Bridge.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is this a new issue? How long is a long time?
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Marvin Ross

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Thanks Jeffery,

I put a few XX's before the components file name and all is well.

The rendering in Bridge is a tish over a second per image. I notice it is pretty CPU intensive in watching the Task Manager/Performance. I have 8gb of memory with a Duo Core running at 3 GHz
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Preview rendering is mostly disk and CPU bound. So, the bottleneck is usually the disk speed and then CPU. Is the drive an SSD?
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Marvin Ross

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Yes an SSD, the Samsung 840 Pro which should be pretty fast
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Marvin Ross

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The SSD is just for programs. The data drive is a
Seagate Hybrid Drive ST1000DX001 1TB MLC/8GB 64MB Cache SATA 6.0Gb/s NCQ 3.5" Desktop SSHD