Problem in user identification

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  • Problem
  • Updated 3 years ago
  • (Edited)
Recently I've bought a Leica V-Lux 2 over eBay and according to the description two applications belong to it: an Adobe Photoshop Elements and an Adobe Premiere Elements that I had to download from the Adobe home page. After successful downloading I tried to install them and at the end phase in both cases asked me for its Serial-No and Nationality. After entering the data, to my greatest surprise I received the error message that "Invalid serial number. This is not a valid serial number. Please go back and reenter your serial number."
I wrote to Leica software support team but they couldn't help me, I don't know by what reason. Is it possible that my serial number didn't arrive into the Adobe database?
Can anybody help me, what to do? Who is responsible to fix this problem?
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Janos Szena

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Posted 3 years ago

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