Problem importing H.265 (hvc1 codec) video's into Elements/Premiere 2019 (PSE 17)

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  • Updated 2 weeks ago
Since my iPhone was updated to iOS 13, all videos taken with the iPhone are now coded with the hvc1/H.265 codec.
Neither Photoshop Elements 2019 nor Premiere Elements 2019 will run/edit this type of video.

Are solutions/updates/patches known and available? 
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Jack Klaber

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  • sad and frustrated....

Posted 3 months ago

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Steve Lehman

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Nice seeing ya again Jack, 

Searching our own company file formats, H.265 is an advance format of H.264 used in BlueRay.  You probably already knew that and about MPEG4 part-10 formats.  Sorry, that's all I can show from my company file formats list.  I agree and surprised it isn't utilized in 2019 Premier Elements.  Could be too new to Adobe.  I have not been using video.  Our formats list is for our team and for other people needing info.  

Steve Lehman   
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Jack Klaber

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The issue has been resolved.
The culprit was a configuration of multiple instances of the HEVC video extension. Windows had no issue with this configuration, but Photoshop Elements 2020 (yes, I have upgraded ...) and Premiere Elements 2020 had problems with this.
After a rather short chat with Adobe Support the technician knew immediately what had to be done.
First he deleted the complete cache for Adobe products. This was done by deleting all contents in this folder:
The rest of the solution is as follows:
  1. Check for instances of the HEVC Video Extensions in the WindowsApps folder:
  2. Search for hevc in folder:
    %SYSTEMDRIVE%\Program Files\WindowsApps\ 
  3. and make sure there is only one instance of MicrosoftHEVCVideoExtensions_[version]. 
In case there are more than one then: 
  1. Uninstall in Windows Apps and Features the HEVC Video Extensions.
  2. Delete every instance of the HEVC Video Extensions in the WindowsApps folder.
  3. I would then advise to use a good registry cleaner such as CCleaner.
  4. Restart Windows and search in your file explorer for a HEVC video clip. If your system is clean, Microsoft Store will prompt you to install the HEVC extension for a small amount of money as soon as you double click on the file.
This procedure solved my issue!