Lightroom Classic: Problem Google Maps in module "Map"

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  • (Edited)
I posted this Question.

Out of the blue I have the error in the module “Map” in Lightroom CC 2015 shown as below I can’t fix. Can anybody help me please?

"Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details".



The answer I got
See Map is no longer supported in this version of Lightroom

You'll have to upgrade to Classic CC 8.0 to get Maps working again.

My opinion
It's a scandel. I bought a Lightroom 6 licence 8 month ago. I understand that Adobe wants his customers to migrate to Lightroom Classic CC 8.0. But this is not the way to do this. Really outrageous!

This may be allowed according to the license, but that is not how you deal with paying customers.

I decide when I am about to go to a new version, and I will not force myself in this way. I also understand that you have to step over once, but this is like scam.

I am going to orient myself on DxO Photolab, Luminar, On1 and Affinity Photo. Sure I can find a good alternative in that.

I am going to say goodbye to all Abobe products that I have been paying for for years.

See our complete conversation on https://forums.adobe.com/thread/2567828
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J. Groneveld

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  • Screwed, angry and disappointed.

Posted 2 weeks ago

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Anthony Cocks

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Wow. Just Wow. I can't believe you Adobe, you really are taking the mickey and making it impossible to actually buy your software, and have become totally disgustingly greedy, enforcing your customers to rent it instead.
I have owned a licence for Lightroom for about 6 years. I have upgraded from version 5 to 6, and would have happily kept upgrading as long as it were financially viable for me to do so. However, your disgusting, greedy, sickening tactics of forcing customers to rent your software at inflated prices has pretty much driven me away from using any more of your software ever again.

I'm totally disgusted that you think this is acceptable to be such money grabbing thieves. Just utterly sickening.
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john beardsworth

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I'm not sure Adobe have done anything here - apart from not passing the buck to Google for changing their Maps API and business model.
Do any of Lightroom's competitors have maps?
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Philippe Coudé du Foresto

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Adobe didn't change anything in LR6.
It's Google who did make a change in Google Maps, making it incompatible with LR6 (and some other applications).
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Juan Pablo Lanzagorta

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well Adobe is providing a deplorable level of support. I have not had this license for a year, and they are no longer supporting integration? that is what happens when you are too cheap to develop your own solution and depend on third parties. and even then they did update the engine for the "Rent" Version, the only reason not to update backwards is to force people into their more lucrative business model.
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Andrew Rodney

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Antoine Hlmn

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I think this breaks the warranty, so you could « return » the product and get a refund. I would at least try and do everything to get my money back!
Also share on social media oriented towards photography, forums, dpreview... sad to say but it’s the only way to be heard, certainly now with the very good alternatives as darktable, On1, Capture One, ...
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john beardsworth

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And make sure to ask which of those "alternatives" offers mapping? Any?
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Antoine Hlmn

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No idea, I don’t really care about maps. I’ll only reassess the market when my free subscriptions ends in 12 months
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john beardsworth

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This thread is about Maps not working. It's go subscription or go elsewhere where AFAIK none of the "alternatives" has maps.
(Edited)
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Seppo Enarvi

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Apparently Darktable offers a map module for geotagging. Unfortunately the user interface is buggy and I'm not able to import any photos. Importing my entire Lightroom catalog would probably be too much work anyway. I ended up installing Geosetter and using this along with Lightroom 6.
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john beardsworth

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Thanks for the info about Darktable - its map feature is documented here.

I used Geosetter on PC in the past, and on Mac there is Houdahgeo.

From LR, to see a location in Google Maps, just Alt /Opt click the little arrow to the right of the GPS field. Or on Mac Cmd+ALT+Shift click to go to OpenStreetMap - I think it's Ctrl Alt Shift on Windows.
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Antoine Hlmn

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If Darktable is bugged, it should be solved pretty soon as it is open source, it's frequently updated! ;)
(No, I don't mean anything by this ;) )
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Herbert Schiefer

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This reply was created from a merged topic originally titled Map Module in LR6 does not work.

Map Module in LR6 does not work anymore sice 11/30.
I bought an update from LR5 to LR6 in September 16th of 2018, because the Map of LR5 did not work anymore. 2 Months later you switch off the Map again. The map was the only reason for me to buy a new version. Can I get my money back, because without map my LR6 has no advantage for my purposes.
Herbert
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Alan Harper

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I do recommend Jeffrey Friedl's Geoencoding plugin. While it doesn't solve this problem, it gives you lots of options to work around it. Best of all, you can choose your price. (Perhaps anyone who finds themself in Herbert's position in the future should just send his money to Jeffrey, and not upgrade to LR 6!)
(Edited)
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Rikk Flohr, Official Rep

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Official Response
Please See: https://helpx.adobe.com/lightroom/kb/map-view-no-longer-supported.html

Please contact support directly (https://helpx.adobe.com/contact.html) if you have more questions.
(Edited)
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Herbert Schiefer

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It is ok if you will not longer support the maps. But I want to have my money back. This is a warranty issue. Where can i email my request for refunding my money.
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Alastair Johnson

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It is more than a warranty issue, it is an issue with breach of contract, and should be investigated by trading standards as to whether this constituted a decision by Adobe management to force, through extortion means, an upgrade. However, I understand today (10 Dec 2018) from a conversation with a technical rep at Adobe (via chat), that Adobe will re-enable the functionality for LR6. Hopefully this will be done quickly, to avoid class action possibilities.
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Rikk Flohr, Official Rep

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Apologies, this information is incorrect. We will not be updating Lightroom 6. Please contact support directly (https://helpx.adobe.com/contact.html) if you have more questions.
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Art M.

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Rick, if Adobe was still selling LR6 in September of this year, there is obligation to provide support and make sure all the functionality continues to operate for some time.  OR to provide a valuable accomdation.

I'm still using Mac MS Office 2011 on my Macintosh.  If it stops working, well, I paid for it many years ago and Microsoft warned us a long time ago that support would be terminated.   We got many months, perhaps over a year of advanced notice.

And I personally love your subscription model because I realize it supports your continued support of the product that I am using and I get all new updates immediately. 

But if you did continue to sell outright LR 6 just a few months ago, you really need to figure out a way to accommodate those user.   One way would be to offer them a year free subscription to the latest, for example, if you really don't want to dive into the code for LR6 at this point.  
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Robert Somrak, Champion

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Giving them a free year subscription to 8.0 is NOT necessary, a bad idea, and would be a disaster.  Their catalog would not be backward compatible after the year was up.   
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Antoine Hlmn

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Well that would at least be a step from Adobe. « We screwed up, here is a subscription worth of your purchase. » Maketing wise, it’s not a bad idea as it would « trap » the user to LR Classic or force him to migrate to Cloud CC.

There aren’t many options:
* Keep the broken LR 6 (witch partial refund)
* Switch to LR Classic / Cloud (after full refund)
* A refund and switch to another software
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Victoria Bampton - Lightroom Queen, Champion

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They gave more than a year's warning that support had ended before anything serious actually broke. How much warning is reasonable?
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Robert Somrak, Champion

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Since version 1, Adobe has consistently dropped support for previous versions when a new version came out.  If you bought Lightroom 6 since Lightroom 7 was released than you bought software that history shows would NOT get any updates or FIXES.  

As far as your 3 options I think another and more likely option is.

"You get NO refund"
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Antoine Hlmn

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A long as LR6 was for sale...
Or do like other companies, make the obsolete version free, so people don’t except any support. But one could expect about 2 year of support after it’s purchase. That’s how warranty work!
There is stopping the support (bug fixes and improvements) and removing a feature. The reason behind the broken feature is not the users business.
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Just Shot Me

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In your thinking then Adobe should STOP the sale of LR 6. I kind of agree with that. That would stop all this BS as to what does, what should, come with the purchase of that version.

But "IF" you buy any older version software, offered by any software company, all you get is WHAT WAS AVAILABLE in that older version and NO updated for any part of it.
Why should Adobe be different.
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Joachim Fabini

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This reply was created from a merged topic originally titled Map Interface no longer supported in LR 4.x, 5.x, 6.x.

I bought Lightroom 6 less than three months ago to manage my 125K+ photos, one main reason for the purchase being the geo-tagging of photos based on my GPS tracks.  Suddenly during the weekend Lightroom's map interface refused to work and Adobe's webpage was very frank wrt their plans: force customers to move to monthly plans. 
The Austrian customer protection association's answer is definite: Lightroom's map integration is an advertised feature and its explicit removal by Adobe is a case covered by the mandatory 6-month product warranty in accordance with European customer protection laws. It does NOT matter that the integration is implemented using an external (Google) API: Adobe produces and sells the software and is responsible for providing the advertised service - it could in theory replace the existing API by an equivalent (for instance OpenStreetMaps API or an own map service implementation). 
The only solution left is to ask the dealer from whom I purchased the Lightroom license in written for (a) either re-enabling the maps functionality in Lightroom within the next 14 days or (b) full refund. Backed by the customer protection association, the dealer will/must finally agree to solution (b). Unless Adobe's product management team realizes that they're sawing away the branch upon which they sit and provide an alternative solution (I truly wish that they do wake up and that it's not too late for them). 
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Michael Eicher

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Hello,

the last stable working Map Module was in Version 7.4
With 7.5 all the problems began, that Adobe is not willing or wanting to fix. At last all Users of LR 7 Versions where kicked out of the service completely. This is such a Bull**** . This can't be a technical thing, because it was operational until end of November.

The thing is: Users who need that Map module can't use the 7.4 Version any longer. LR Classic 7.4 was the last Version, that has fulfilled all my needs and was stable in all aspects. It is so annoying that users cant' use it any longer because of the wantonly destroyed Map Module!


Regards
Mikel
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john beardsworth

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Upgrade to 8.
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Antoine Hlmn

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8 is not an version to upgrade to. It's LR Classic CC, and that's not an option to many users:

* Having bought a perpetual licence recently
* Not wanting a monthly subscription
* Not needing the latest update and being happy with the version the had
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john beardsworth

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I replied to Mikel - he mentioned 7.4 and 7.5.
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Antoine Hlmn

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My bad ;)
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Herbert Schiefer

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I phoned the support. In my case, they take back LR6 for once.

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Alf

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I have the same problem. This is simply not acceptable from Adobe.

Well, could anyone please advice how to insert position (GPS) coordinates from Google maps into (LR) metadata? Thanks!
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Alf

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I have now tried a way to update GPS metadata:
1. Find the position in Google maps.
2. Right click position and choose "whats there"
3. Click on position and copy
4. Click on photo, open Map tab in LR (map will not load) - paste position into GPS right hand field.
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Richard Dvořák

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Get Jeffrey’s “Geoencoding Support” Plugin for Lightroom

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Larry Moberly

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I know many apps are dropping Google Maps in new releases these days but I did find the fact that Lightroom abruptly discontinued it in an existing revision rather annoying. Cut and pasting geotags into my photo data is not much of an option, but the above mentioned Jeffrey Friedl Geoencoding plugin which I just downloaded looks like it might provide a viable alternative (and actually adds features beyond what was in Lightroom) that will keep my Lightroom version alive.

I'm not much interested in subscription software, or in cloud services, at this time. I generally expect 5-6 year lifetimes out of my computers, and their software programs as well. These are commodity products. I've not used Photoshop for a long while because of its expense and short lifetimes.

My workflows use a lot of open source software, Gimp, Hugin, Exiftool.. that is many cases is more versatile, if less polished, than Adobe products. I felt my Lightroom catalog was pretty robust, although it has a lot of problems with my data storage server. I am curious about other peoples' data processing workflows, but maybe an Adobe forum is not but best place to discuss Adobe alternatives.
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Richard Dvořák

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I've been using Adobe products for way over a decade and Lightroom since Version 1.0 - it is sad, but I am slowly migrating to darktable now. It is not just the broken maps module in LR Classic - since Adobe has officially stopped all updates, including new RAW formats etc. it is only a matter of time that I won't be able to use it. And there is now way I will become part of that stupid marketing BS called monthly subscription. Bad move Adobe.
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Robert Somrak, Champion

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"Stupid Marketing" ?     Adobe is making lots of money and everyone I know using the Photography Plan is happy to get the latest Lightroom and Photoshop additions instead of waiting a year or two and the price is right.  I do wish they would spend a little more time on fixing bugs but thats the way it is with my Microsoft Office and Apple MacOS too.  The software companies seem to be less interested in QC.  
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Antoine Hlmn

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Meh, I kind of agree with Richard. Stating Adobe is making lots of money is not stating that users are happy or agree with it. LR is cheap for a pro, but is very very expensive for an amateur or occasional user. And Adobe has made it's reputation and marketplace thanks to its huge user community where some bought the software once in a while and some hacked the software. And without them, Adobe would not have the market place its has now. Forcing everyone to switch to a monthly subscryption, albeit being an economically smart move, is also a bitch move and a stab in the back to many users. The competition is now good if not better than LR, so they really should focus on devlopment istead of locking their users in.

With "yearly" subscriptions, there WERE incremental bug fixes -at least that's how it's supposed to be- until really new features were available. Those were also tested and pretty stable. Now it's not really the case anymore.
To be honest, it don't see many "real" new features to LR Classic excepted some easy implementation (Pano, HDR, ...) to keep people happy and even fewer bug fixes.
Bottom line, I kind of disagree with the subscription based system, but worse of all, I don't feel the promises of the benefits of the subscirption based system are met. Not even close.
Bottom line Adobe, don't let this happen too long as competition is there to welcome the unhappy customers.
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Philippe Coudé du Foresto

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For new RAW format, you can use DNGConverter wich is free and still updated. It will allow you to handle nrecent RAW format in LR 6.
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johannes haugstetter

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This reply was created from a merged topic originally titled Map view is no longer supported.

Obviously, Map view
is no longer supported for LR 6.14.
According to Adobe, the reason for this is a change in googlemaps’ API. However,
for me it is scandalous to actually “switch off” this feature for software
distributed only one year ago. My interpretation of this is that Adobe uses any
mean to force users into subscription models. A typical example for a company
where sustainability is nothing but a marketing slogan...
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john beardsworth

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You can interpret it any way you choose, but cock-up is always much more likely than conspiracy.
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J

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This reply was created from a merged topic originally titled Lightroom Classic: Map: “ Oops something went wrong. This page don’t load Google ....

Hi everyone, I’m having a problem with the map module in Lightroom CC it’s not working: white screen with the message: “ Oops something went wrong. This page don’t load Google maps correctly . See the Java script console for technical details “ . Can somebody help me please? Thank you.
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J. Groneveld

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Known issue. Read the discussion above.
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Tim Haley

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Adobe now sucks in epic fashion.  I am ceasing purchasing any Adobe products and will migrate our office with hundreds of users to non Adobe products.  We've already completed the transition from Acrobat to Bluebeam Revu. Photoshop and Lightroom are next. This is simply  unacceptable.  API issues aside, all Adobe really wants is to place the end user over a barrel and siphon endless dollars into a subscription that few desire while they innovate less and less with each new version.  Adobe is on the path to extinction.  Sell your stock now.
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Robert Somrak, Champion

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Does this look like the path to extinction?



Full Article.  https://prodesigntools.com/creative-cloud-one-million-paid-members.html
(Edited)
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Antoine Hlmn

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Good to hear graphs wo axis can predict the future
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avpman

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Until the subscribers find alternatives...
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Robert Somrak, Champion

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Did you notice it says. "Total paid Subscribers (Quarterly)"

Most people can interpret what the graph means from that.
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Antoine Hlmn

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Sorry, full message was not post... not the first time I have this issue; I don’t know if it this webpage or my browser... and I’m too lazy to elaborate again.
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Sue Ellen White

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What programs will you migrate to? Is there a reasonable alternative that allows mapping of images?
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Keith Johnson

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This reply was created from a merged topic originally titled why are maps no longer working on Lightroom CC 2015.12?.
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Alastair Johnson

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Notice to Adobe : I did not buy Google mapping software as as part of my perpetual licence of Adobe LR6. I purchase perpetual licence from Adobe to provide me with software to manage my Library, Edit (in a non-destructive way), Map (through an advertised mapping function) etc. It is up to Adobe how it continues to provide this core functionality - it chose to use Google - but Adobe must maintain equivalent capability in all versions of LR that offered mapping. Unlike the change of Facebook API, outside Adobe control, mapping capability is core functionality as part of the perpetually licence.

Irrespective of the support arrangements of Adobe LR6, Adobe should be making all commercially reasonable efforts to maintain core functionality in this product. This is not a bug issue, nor an enhancement, but a failure to continue to provide licensed functionality. 

For the record, neither of Adobe's photo packages work for me, without significant investment (new Mac hardware, significant online storage). Until I am willing and able to make such a huge investment, I made the decision to stick with software version that continued to meet my needs. Today I find with horror that Adobe has seemingly deliberately removed a key part of my workflow, impacting my productivity, in what seems an attempt to force purchase of its latest cloud offerings. I feel a class action may be required if Adobe does not re-enable the capability quickly.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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It is undoubtedly frustrating if it's functionality you use, however think about it another way...

Imagine you bought a diesel car, and then a few years later when it's out of warranty, the fuel stations decided they would now only sell petrol. That's definitely a problem, but it's not the car company's responsibility, as they had no way of knowing that an external provider would make that change, and they only guaranteed your purchase for a limited length of time.

On the other hand, if you were renting a car and could no longer get fuel for it, then the car company would be responsible for providing an alternative. 

A perpetual license does not mean you'll be able to run it forever. All sorts of external factors can break it. An operating system upgrade is a frequent cause of issues. Driver conflicts with newer drivers can cause it not to work. The Facebook API change, as you noted, was an external change that broke some functionality. And now we have Google to add to the list. The reality is that technology keeps moving forwards, so software that's stuck in time will not be able to keep up indefinitely.
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Alastair Johnson

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True, I do not expect it indefinitely. However as per today, Lightroom 6 is still supported, and available for sale in UK retail outlets in packaging that promote the map module. And Google API has not been removed, but simply change  - namely for commercial reasons. I can understand Adobe removing support for LR4 and 5, but not LR6 when perpetual licence are still for sale. 

Personally, I would be happy  to move to latest LR versions, as I have been with LR since v4, and happily paid for an upgrade every couple of years  - but when I chose to. The problem at the moment, is that many users either cannot or will not move to Adobe's Cloud photo offerings until they are mature enough (LR CC is not) to provide like for like functionality at least. 
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Juan Pablo Lanzagorta

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Well they do have the functionality in the latest version, so the problem is not Google, and having less than a year for functionality to be removed... Don't know about you but no software company has forced me into a paid update in less than 3 months for a release that is still on the shelves.
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Victoria Bampton - Lightroom Queen, Champion

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> Google API has not been removed, but simply change

API changes require significant updates in the Lightroom program. 

> not LR6 when perpetual licence are still for sale. 

True, boxed copies are more problematic. They could take it off the shelves entirely and stop selling it, but I imagine then there would also be a lot of complaints from people who want to buy LR6 unsupported and don't care that the Map module doesn't work. Catch 22. 

> many users either cannot or will not move to Adobe's Cloud photo offerings until they are mature enough (LR CC is not)

Lightroom Classic is the equivalent of Lightroom 8, so certainly mature enough. 
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Malc

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Nevermind your poor car analogy above, i’m curious why you’re apologising for Adobe? Do they pay you, give you preferential access to products and trials, or just information? I realise you’ve invested a lot of time in your 4,500 posts and your website, but even you can surely admit that, at best, Adobe have been very dishonest.
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Antoine Hlmn

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If you want to make an analogy, make an honest one. It would be your car manufacturer braking your car and pretending it can’t fix it because there is a brand new model. That’s what happens!
Is Google maps down? Are there no alternatives? I don’t think so. Last but not least: do the customer care about the API having changed?
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john beardsworth

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Nevermind your poor car analogy above, i’m curious why you’re apologising for Adobe? Do they pay you,
"Malc", very brave to hide behind a pseudonym and make such comments! Play the ball, not the person.
If you want to make an analogy, make an honest one.
It seems a pretty good analogy. Adobe haven't gone round to your house and broken your car. A third party has decided you can't buy diesel in your town, and x years ago you bought a diesel. Product recalls, where the manufacturer fixes a mistake, happen when the manufacturer acknowledges that it clearly made the error.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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> even you can surely admit that, at best, Adobe have been very dishonest.

I do call Adobe out on occasions when I feel they've made the wrong call. And in general, I'm not very complimentary about their marketing department's communication skills.

However, in this case, I believe they gave fair warning. They said in October last year that Lightroom 6 would no longer be updated from December 2017 onwards. And for a few months now, they've been warning, both in-app and through various channels, that Map in LR6 would die on November 30. 

Keeping it alive would have required updates to the software, as we've seen with LR Classic, and that's not viable for 3 1/2 year old software that hasn't been updated for nearly a year, particularly when they said a year ago that it had reached the end of its life.

I completely understand the frustration from long term users who don't like their choice of business model, but that's a different issue.
(Edited)
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Mika Salmi

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In this thread four months ago there is talk about the message saying the Map module is going to be discontinued for LR7.4: https://feedback.photoshop.com/photoshop_family/topics/map-module-going-to-be-discontinued

Official response from Adobe (Rikk Flohr) states that: "After additional investigation, it appears this message was appearing by mistake for some Lightroom Classic 7.4 users. The issue with the errant warning message should be fixed now."

It doesn't say that the Map module wouldn't be discontinued for LR7 but you could make conclusions that if the message was "mistake" and "errant warning", then the Map would continue to work in LR7. Even if that isn't direct lying it is misleading.

Ok, they can change their mind. But if the Google API already changed in summer and the Map module was still working in LR 6 & 7 in November, didn’t they already had to make updates to LR 6 & 7 and then just decided they would disable the map feature in those versions? If Google Maps is too expensive for them to use, there are other alternatives like Open Street Map.

At least other companies send an email few months before they are ending an essential service. Four months ago Adobe was still indicating the warning in LR7 was "errant". I don’t know when exactly the warning message did come again to LR7.5. I don’t know if it was months or weeks. So I admit, that is my mistake. But even if the Map is somewhat important feature for me, I don’t use it every week. I don’t even use Lightroom every week if I’m busy doing other things and lately I haven’t been using Lightroom that often. And the warning only comes if you go to the Map. So I noticed it only a week before the Map would stop working and that isn't very much time to react. If they had send me an email I would have noticed it much earlier.

But I have had the subscription for four years, so I thought there was no problem at all. I don’t like the subscription model but it is the only way to get Photoshop also. And I thought at least I would get the most recent versions of software.

However I didn’t get the CC 2019 updates from Creative Cloud. After spending a whole day doing things they mention in this link https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html I finally googled and found out Windows 8.1 isn’t supported any more. Couldn’t there be some notification in Creative Cloud app that a newer version of OS is needed to update to the most recent version of Lightroom Classic CC like there is for Lightroom CC? Or another issue they could have notified by email. I don’t have time or much interest to follow Adobe’s blogs or other "various channels" very often.

And as I haven't dedicated my computers just for Adobe's software, I can't just upgrade to Windows 10 immediately when Adobe says so. I know Windows 8.1 users are probably a small group and Adobe don’t really care them or need their money. But I also know that cracked versions of CC 2019 run on Windows 8.1. I’m not using them and I do not encourage anyone to use them. I just find it interesting that Adobe is punishing their loyal and paying customers by not letting them to even install CC 2019 (even at my own risk if there really are some issues with Windows 8.1).

It’s not like I couldn’t use Jeffrey Friedl's plugin as a workaround or that the Map module would be that big deal. But I’m a paying customer and this is a very poor customer service. At least Adobe could answer to questions and give more specific explanations why they are doing things as they do. Maybe they think they don’t need to because they have a product that is superior to competitors and users are unlikely to change. I admit they have a great product and I wouldn’t like to change. But maybe I need to start familiarizing myself with alternatives. I’m not sure if I want my money to go for such an arrogant company as Adobe.

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Gareth Hawkes

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This reply was created from a merged topic originally titled Lightroom 6 maps not working.

I purchased an upgrade to Lightroom a few weeks ago as the map module was giving me issues in the older version I had. Now Maps no longer works. I believe that this is intended, which makes Adobe worse than thieves.
Can I have my money back
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Karl Friederich

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This reply was created from a merged topic originally titled Lightroom 6 perpetual & map module not working.

I am a hobbyist photographer and Lightroom user from the very beginning. I upgraded my license to the newest version whenever I wanted to have new features that were added. I had no problem with the update price as it was until version 6. No doubt the best software available for what I want to do with my photos.

But I do not like subscriptions.
I see the point for Adobe having a regular cash income. And also of professionals making a living with those tools. If a program is used on a daily basis, the subscription price is reasonable.
But Lightroom is also used by thousands of hobbyists like myself using it only for a couple of hours a month and sometimes not at all.

So far I was happy with 6.14! But if features like the map module become unavailable (even though it is not Adobes fault that Google changed something on the API). It is the beginning of the end of Lightroom for me because I will not buy a subscription.
As hard as it is, I will have to look for alternatives.

Maybe Adobe reconsiders that they once said that perpetual licenses will also be available next to the CC versions. Since the know exactly how many perpetual licenses are not "downgraded" to subscriptions, they can figure out the possible revenue if they would offer perpetual again. If all desperate perpetual users jump ship to subscriptions it will never happen. 
Nothing will change because of what I've written but my frustration made it necessary to do so!

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Frank de Meer

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I will never purchage a software product for rent and i will never rent cloud space either. As a true consumer I buy and consume. And don't want to be f***** by a monthly rent.
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Frank de Meer

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Well stupid me to buy a software product and especially an ADOBE software product. It would have been better to use a CRACKED software product. So goodbye Adobe We had a short relation.
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Ed van Loon

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It is a disappointing policy to treat regular customers in this way by forcing them to purchase another product by stopping modules from working. No more support on a product that was bought not so long ago. I did not purchase the product to work with workarounds. Shame on you Adobe.  Which compensation can I expect?
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edward

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This reply was created from a merged topic originally titled Adobe is totally unethical.

Here is a transcript of my conversation with customer service:
We’re connecting you to an agent. We usually respond in less than 5 minutes. While you wait, please tell us how we can help you today.
I want to sever my relationship with adobe
""

Sorry for the delay.  We’re busier than expected.  Thank you for your patience.


You are now connected to Love, who is reviewing your account.


Hi Edward, Happy to help. Could you please tell me more about your issue?
10:55 PM
I want to disassociate myself from Adobe and cancel my accounts
""

Sure let me help you with that.
Edward,may I know why do you want to cancel?
10:56 PM
I am very disappointed that I must upgrade from Lightroom 6 if I want the Map Module to work
""

Thank you for sharing the reason!
Edward, I don't find any subscription under mcgrathgraham@fastmail.fm
10:58 PM
I don't have, nor do I want a CC subscription - I purchased a stand-alone version of Lightroom
""

Edward, we have a dedicated team for Stand-alone licenses who could help you with your issue. Please stay connected while I am transferring this chat to them.
11:01 PM

Connecting you to an agent. Response times are usually under 5 minutes, but may vary.


Sorry for the delay.  We’re busier than expected.  Thank you for your patience.


You are now connected to Rubra, who is reviewing your account.


Hi there! Apologies for the delay in responding. I'm here to help resolve your issue.
11:10 PM
I don't think you can - apparently Lightroom 6 is no longer supported, despite the fact that I bought a perpetual license
""

I'm really for the late reply.
11:21 PM
Yes, you are
""

I can see that you have Lightroom 6 under your account.
11:22 PM
yes
""

May I know are you trying to download and activate Lightroom 6?
11:26 PM
I already have it. The Map Module no longer works, and apparently Adobe no longer supports Lightroom 6, so the Map Module is now useless
and now I've been here 40 minutes and we've gotten nowhere
Very poor customer service
""

I understand your concern, I'm transferring your chat to the dedicated team.
Please be online.
11:36 PM
you're the second person to transfer me to someone else
""

I really apologize for this.
Please be online.
11:39 PM

Connecting you to an agent. Response times are usually under 5 minutes, but may vary.


You are now connected to Srithi, who is reviewing your account.


Hi there! Apologies for the delay in responding. I'm here to help resolve your issue.
11:41 PM
I hope so, but I'm not optimistic
""

The map module has been removed from Lightroom 6 . Adobe has officially declared it.
In order to use it, you have to manually enter the coordinates.
Till now we do not have any assurance , if that will be activated again.
11:43 PM
And now the only way to get Lightroom with a Map Module is to upgrade, correct?
""

The subscription Lightroom to 8.0
That has the option.
I understand the trouble.
11:44 PM
Adobe will not get another penny of my money
""

I have a wishlist you can raise your complaint there.
11:46 PM
Forcing people to subscribe is unconscionable
""



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Just Shot Me

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LR 6 stopped getting updates shortly after LR 7 came out.
Google maps has changed and Adobe will not issue updated for older versions of their software. Basically the same for any other software vendor.
You can still use LR 6 for as long as you like, just not the Map module as Google has changed how it is accessed.

Best of luck with whatever image editing platform you select.
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Andrew Rodney

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Now you've waisted both our time :-(
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Gareth Hawkes

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I am reliant on LR6 (database changes, etc). I have to use some other package for geo-tagging. But, the withdrawal of Maps strikes me as a ploy by Adobe to force me (and others) on to the subscription method, which I simply cannot afford. What's to say another feature will not 'go missing' next year as part of this strategy. I am now in the process of converting my 'library' to another package, although I appreciate this will take some time.

I no longer trust Adobe as a software supplier
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Just Shot Me

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Adobe had NOTHING to do with Google changing how their Maps system is accessed.
When will all of you realize this?
IIRC not even LR 7 will have access to Google maps once the change takes place, if it hasn't already.
So even if you are a subscriber to the Photography plan BUT using a slightly older version of OS X and Mac computer that can't upgrade to a newer version of OS X and hence LR 8 you will lose access to the Map module.

Not only that but Adobe just came out with a newer version of LR CC Mobile for iOS and Android. I can't upgrade to it as the version of Android on my phone is no longer supported.
Do you see my bitching about it, NO.
This topic is about a piece of software that is going on 3 years old.

Get OVER IT. Move on.
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Victoria Bampton - Lightroom Queen, Champion

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My Lightroom 1 doesn't work properly anymore either. Nor does my VHS player or my old tape deck. I think it's a ploy to force me to upgrade.

Oh, no, hang on, the world of technology has moved on since they were released. Things break as they age, and in the world of technology, things age fast. Almost like dog years.

For all the drama around this, there is no conspiracy. This is just a result of tying a perpetually licensed product (Lightroom) that is fixed in time, to a subscription web service (Google Maps) that can change at any time (and did), on a computer operating system (Windows or Mac) that can also change at any time.

In the old business model, you'd have been paying for an upgrade some time back to keep it all compatible, just like Lightroom 4 and Lightroom 5 users had to do some time ago.

So if you need Maps, you're right, it is crunch time. It's either pay for a subscription or pay for other software. 

But for your own good, I would respectfully suggest that is a decision to be based on each program's merit, not frustration. We rarely make the best decisions when emotions are running high.
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Andrew Rodney

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It is a ploy from the grassy knoll <g>. 
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avpman

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Not for not, but it seems that most complaints are exacerbated by the fact that Adobe is forcing users to a subscription based business model. Which users do NOT want. Especially since almost every "Upgrade" is fraught with bugs.
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Just Shot Me

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Adobe isn't FORCING anyone to do anything.
They, Adobe, are offering products through a Subscription model. It is up to you whether you want what they, Adobe, have or not.
Adobe IS NOT the only game in town.
Just like buying a car. You do not have to buy brand X. You can buy brand Y or Z instead.
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Art M.

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I think that the subscription model is fantastic, I love it, although it is true that each new iterations needs weeks of checking out for bugs (by others!) before I will touch it. 

I disagree though with Adobe forcing everyone onto the subscription model.   Not everyone prefers to be forced to pay for every update.
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Andrew Rodney

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Like non subscription software is bug free; absurd. Adobe is forcing anyone: equally absurd.
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avpman

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If you want to use current LR (brand x car,) you are forced to obtain it by subscription, period. Believe me, I am actively looking for a replacement.
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Philippe Coudé du Foresto

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Don't forget you still can add a similar fonctionality to LR6 (or even LR5) by adding a plugin like Geoencoding
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Victoria Bampton - Lightroom Queen, Champion

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> If you want to use current LR (brand x car,) you are forced to obtain it by subscription, period. 

If they released another perpetual license, we'd be having this conversation again in a year or two when the Map module and other connected tools stopped working, except it would be "forcing people to buy the latest upgrade" instead of "forcing people into subscription." It's the same problem dressed up in different ways.
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Anthony Cocks

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I'm sorry Victoria, you are totally wrong; having to sign up to a subscription is NOTHING like being able to buy a one time licence.
(Edited)
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Robert Somrak, Champion

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" a subscription is NOTHING like being able to buy a one time license."

I totally agree.  My continuous pay subscription gets me continuous new updates and bug fixes including a working map module, in my case 8.1, and PHOTOSHOP I might add.  Your one time pay license gets you nothing but what the program was when it was licensed and doesn't include fixes for things that were broke after its last update, in your case 6.14.
(Edited)
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Antoine Hlmn

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... but LR 6 was sold, not so long ago (and maybe still is ?) and now part of it is broken. It’s not a question of subscription or not, it’s not about the bad Adobe trying to push towards subscription or not. Those are different questions. Wether you like it or not, that’s how it will be in the future. We are free to go for another software,

It’s about product being sold and got broken shortly after. That’s why people are mad and don’t trust Adobe anymore (that and the manu bugs remaining, but that’s qc issue...)
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Anthony Cocks

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@robert somrak: so do you have an android phone, Windows based PC, Apple phone or Mac desktop? All of those you pay once for the software and then you get nearly continuous support, upgrades, improvements, patches until the next major version. Then you have the CHOICE whether to pay and upgrade to that next version, you are not forced into perpetually spending money each month, forever, to allow you to use that piece of software or operating system.

It doesn't take a degree in mathematics to show that the subscription model amounts to paying several orders of magnitude more money in the long run. So forgive my pessimism, but it looks to me like Adobe is just out to grab as much cash as possible, and you have fallen for that classic marketing push: "look, its only £X per month, which is significantly less than the £Y for the outright software" without actually looking at the whole through-life costs.
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Andrew Rodney

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>>It doesn't take a degree in mathematics to show that the subscription model amounts to paying several orders of magnitude more money in the long run. 

That appears to be a comment without a lick of math used let alone a degree in it; try again. You're obviously not paying attention to upgrades, their cost and needs. Do attempt to use simple math and do so using an apples to apples comparison. I purchased Photoshop 1.0.7 in 1990. And yes, I could have stopped there but didn't; I've upgraded ever since because some of us actually pay for software upgrades. Or subscriptions. 
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Robert Somrak, Champion

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I do happen to have a degree in engineering and mathematics and find the difference in costs between buying upgrades and the subscription for Lightroom and Photoshop is not worth worrying about.  Even without considering the upgrade costs the 10 dollars a month subscription for Lr/Ps is a great deal.  

As far as my PC's, iPads and Macs I do get updates, even for OLDER major versions of Windows and MacOS.  I don't think that happens on IOS.  That is expected on operating systems, not application software. Besides that, I used to have to pay for OS major updates, not now.  Also, Microsoft just came out with Office 2019.  I do not expect anymore updates for my Office 2016.  As a sidetone, I use the perpetual Office offerings, not the subscriptions.  

Unfortunately for Adobe perpetual license users you do not have a CHOICE anymore.  Eventually Lr6 will quit working completely on new operating systems.  If you don't like subscriptions than there are plenty of alternatives.  One I have played with and SORT OF like is ON1 Photo Raw 2019.  




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Andrew Rodney

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>>Eventually Lr6 will quit working completely on new operating systems. 

Indeed, for those who insist on updating the OS. Again, no one puts a gun to their heads. I personally feel it's a good idea to update the OS and software; no gun to my head either. 
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Antoine Hlmn

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In this debate, I feel you forget two important things:

* One could choose to update his software when he feels like it. Or skip a version. Or whatever. To my knowledge, there was a big version of LR every other year. So (if I remember the price of about 175 euros), this makes 87.5 euro/year. Subscription is 144 euro/year. Long live the math degree :)

* The big argument for subscription is updates, but this is a half lie. The truth is: the benefits of subscriptions is NEW FEATURES. The "perepetual" licences got (free) updates and bug fixes throughout their lifecycle !

--> I understand why Adobe does not want to fix LR 6 anymore, but until when was LR 6 sold ? That's the biggest question. Adobe should have either stopped selling LR 6 or should provide bug fixes for a longer period. The reason behind the bug is none of the user's business. It's oubvious one could not expect new features, but here we talk about bug fixes, whis has nothing to do with subscirption or not.
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Philippe Coudé du Foresto

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To have a fair comparaison, you must say that 144€/year is the price for Lightroom AND Photoshop.
For me, problem is not in the price (after all, it's a fair price - compared to the perpetual licence) for who uses both LR and PS.

It's more in the fact that people who use LR only are forced to buy PS although they don't need it, hence paying more than they would agree to pay for LR alone.

I Think there wouldn't have had all this complaints if there were a subscription for LR alone (with the according price).
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Antoine Hlmn

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True, and like you said, a vast majority of people don't need photoshop. Personnaly, Gimp or an old version or Photoshop is enough since I used it twice a year and only the basics. So yes, I'm comparing the price of LR and ... LR, period!

To be honest, the ONLY way I tried the LR subscription was sync capabilities, which are horrible (with Classic). Adobe won't get any penny from me until that's solved ;-) (and I'm quite pessimistic about it, sadly...)
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avpman

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I sometimes skip one or more versions of paid upgrades for other software until I need/want a particular new feature or am tired of working around a bug. That is my choice. With subscription based software I have no choice with Adobe's hooks in my bank account.
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Mike Grundy

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Adobe is clearly trying to force everyone into a monthly or annual subscription regime,, which for the bulk of amateurs is far too expensive. In effect you pay a purchased license fee every 12 months. For most of us, we buy the product expecting to get 3-5 years from it before needing an upgrade. This lack of maintenance of what should be a current product is a cynical attempt to force more revenue from their customers as functionality is lost. No good enough. 

Why not have a paid for update priced at a reasonable level so that current license holders can maintain currency without paying an unreasonable additional cost.
(Edited)
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Victoria Bampton - Lightroom Queen, Champion

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> Why not have a paid for update priced at a reasonable level so that current license holders can maintain currency without paying an unreasonable additional cost.

They've moved on. Lightroom 6 is 3 1/2 years old. The code was end-of-life'd a year ago, so updating it wouldn't be a simple job, if it was even possible at all now. Then they'd need to test on all the latest operating systems, which would throw up new bugs that they'd also have to fix. Then they'd need to change their accounts systems and website to account for this one-off fee, when they've moved all of their systems over to subscriptions.

I completely understand the frustration, and at first glance, that sounds like a wonderfully easy solution, but they've bet the house on subscriptions and I can't realistically see them changing their minds.
(Edited)
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Mike Grundy

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Then they WILL eventually lose all the amateur users who won't or who can't offset the subscription rates against the business. Another key factor is the need for good broadband speeds (upload as well as download) to sustain the use of the Cloud. Not all of us have that luxury. Other products may not be quite as good but they're nowhere near the cost and don't rely on broadband.
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Andrew Rodney

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Then they WILL eventually lose all the amateur users who won't or who can't offset the subscription rates against the business.
Doesn't matter in terms of their business; subscription adoption has been hugely successful for Adobe. Expect to see the same from others simply due to the money generated:

https://www.forbes.com/sites/greatspeculations/2017/11/24/increased-creative-cloud-adoption-can-driv...

Adobe’s stock has surged by over 77% in 2017 as its Creative Cloud services have seen robust adoption of late.