Problem displaying and positioning photos

  • 1
  • Problem
  • Updated 3 months ago
Hello,

For info I use a translator to write this, I just put below the same text in my language, so in French

I have a problem displaying and positioning photos when I display the photo grid in all grid modes.
Often I have the problem when I "scroll" in my photos from top to bottom to see the photos always in grid mode.
When I display the photo in large or detail mode, no worries, it's only in "grid" mode.
I specify I have this problem only on my laptop and on the software, when I go through my browser, no problem but it doesn't suit me, it's almost the same thing but not for me... And on another computer with the same software, no problem.
I have already contacted the chat, and I have been proposed a lot of manipulations to do (change the graphic card perf., disable it; delete/import photos...ect)
I don't know what to do...
Of course I always have the latest software update and my graphics card is up to date.
*I specify the software is on a laptop, performance level is average but it should allow to use the software without this bug.
There are 8 go of ram, the software is on ssd which is of course not full.
With an i5 and a NVDIA GeForce 610M graphics card.
When I use lightroom classic, it's a bit slow but really it's ok, it's still fast.
Here is attached a screenshot to see the display problem

I hope that this can be resolved quickly because I use lightroom very frequently...
Thank you in advance
Sincerely
Arnaud Haenel


Here is the same text but in my language (in French), it's to avoid misunderstanding of some words or sentences between the 2 languages :


Bonjour,

Pour info j'utilise un traducteur pour écrire cela, je vous met juste en dessous le même texte dans ma langue, donc en français
J'ai un problème d'affichage et de positionnement des photos lorsque j'affiche la grille des photos dans tout les modes de grilles.
Souvent j'ai le problème quand je "scroll" dans mes photos de haut en bas pour voir les photos toujours en mode grille.
Quand j'affiche la photo en grand ou en mode détail, aucun soucis c'est uniquement en mode "grille".
Je précise j'ai ce problème uniquement sur mon ordinateur portable et sur le logiciel, quand je passe par mon navigateur, aucun problème mais cela ne me conviens pas, c'est quasiment la même chose mais pas pour moi...Et sur un autre ordinateur avec le logiciel pareil, aucun problème
J'ai déjà contacter le chat, et on m'a proposé pleins de manipulations à faire (changer la perf. carte graphique, la désactiver ;  supprimer/importer des photos...ect)
Je ne sais pas quoi faire...
J'ai bien sûr tout le temps la dernière mise à jour de logiciel et ma carte graphique est à jour.
*Je précise le logiciel est sur un ordinateur portable, niveau performance c'est moyen mais cela devrais permettre d'utiliser le logiciel sans ce bug.
Il y a 8 go de ram, les logiciels sont sur ssd qui n'est bien sûr pas plein.
Avec un i5 et une carte graphique NVDIA GeForce 610M.
Quand j'utilise lightroom classic, c'est un peu lent mais vraiment ça va, c'est quand même rapide.
Voici ci joint une capture d'écran pour voir le problème d'affichage
J'espère que cela pourra se régler rapidement car j'utilise lightroom très fréquemment...
Merci d'avance
Cordialement
Arnaud Haenel





Photo of Arnaud Haenel

Arnaud Haenel

  • 7 Posts
  • 0 Reply Likes
  • Fine, but it gets better.

Posted 3 months ago

  • 1
Photo of Dave Grainger

Dave Grainger

  • 450 Posts
  • 83 Reply Likes
Eight gigs of RAM is a very small amount so your computer is swapping out to disk "virtual memory" most likely. That is considerably slower, R/W to disk, that doing it in RAM.  I suggest considering removing all existing RAM and replace it with all new matched pieces to the max that your motherboard can support. 
As a comparison, I am using an i7 Intel processor, have 32 gigabytes of RAM, and have 4 gigabytes of RAM on the video card. I check Task Manager periodically and shut down some other processes to improve performance.

That's the first thing I would be looking at with these symptoms. Also, what version of Windows are you using? 

As to why the  positioning problem, that video card is fairly old. If you go to the NVidia.com website and make sure that you get the latest driver, that might help. Windows Control Panel/System/ Update Driver (for the video card) very often cannot recognize that there IS a newer driver, so it is important to go to the NVidia site directly.
(Edited)
Photo of Arnaud Haenel

Arnaud Haenel

  • 7 Posts
  • 0 Reply Likes
Yes of course I know that my performance laptop is no longer at the end of the day.

Myself I recommend the exact configuration of what you just said.
But that's not the problem, again when I use other software like lightroom cc, premiere pro or bridge, it works normally without display bugs.
Of course and it's obvious that it's better to change the ram of course but that's not my goal at all.
If all other software works well I don't see why this one doesn't work well.
It's a software solution, I don't want a hardware solution, the hardware I know I know very well that 8 GB of ram is very little, that an i5 is completely outdated and that the graphics card is obsolete, yes I know that, but it's not my goal to change all that.
For now I'm getting by quite well, it's just to make a few little tweaks with it, and once again it's the only software where I have this display problem, so it's definitely something to fix.
My windows version is 1909 2020-04, the latest when I look at windows update.
And once again as I said in my message I have of course the latest update of my graphics card.
I think there are still some things to do, it's a bug in the display of the pictures...

Thanks in advance !

Photo of Dave Grainger

Dave Grainger

  • 450 Posts
  • 83 Reply Likes
Arnaud:  Just a wild thought: have you ruled out malware? I have seen some pretty off-the-wall things happen due to some of the more sophisticated malware that comes in over the web... I personally have VIPRE Antivirus installed on all of our computers, plus a companion that scans slightly differently called Malwarebytes.  I also have seen some bad things happen where people used one of those "free" things, especially Avast, or were relying on Windows Defender. A misquote: "Never attribute to innocent coding what can be properly the result of malicious intent..."
Dave Grainger   birdsbydave.com
Photo of Jim Wilde

Jim Wilde, Champion

  • 450 Posts
  • 174 Reply Likes
Arnaud,
Have you tried to disable the GPU in the Lightroom Preferences>Performance tab? Any difference?
Have you tried switching to the Square Grid from the Photo Grid? Any difference?
Photo of Arnaud Haenel

Arnaud Haenel

  • 7 Posts
  • 0 Reply Likes
Yes, of course I'd like to contact adobe to see what they tell me...
I just did a scan with Malwarebytes in premium mode, actually I had quite a lot of malware, so I quarantined them and then I deleted them.
Afterwards I restarted the computer several times and uninstalled and re-installed lightroom, but unfortunately I still have the same problem...

Photo of Dave Grainger

Dave Grainger

  • 450 Posts
  • 83 Reply Likes
Perhaps Adobe support would do a remote login to see what they can discover....
Photo of Arnaud Haenel

Arnaud Haenel

  • 7 Posts
  • 0 Reply Likes
I've done that, too, but they can't find anything anymore.
As I said, I've already done everything I can to remedy this problem.
Then maybe I'll try to run them again and see if they find anything else.

Photo of Dave Grainger

Dave Grainger

  • 450 Posts
  • 83 Reply Likes
You might get a different tech that way, a fresh pair of eyes on the problem!
Photo of Arnaud Haenel

Arnaud Haenel

  • 7 Posts
  • 0 Reply Likes
Jim Wilde :
of course as I said I've already done a lot of things, read my message carefully.
there's no difference, always the same problem.

(Edited)