problem at open a new photo

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  • Question
  • Updated 9 months ago
i purchased the latest version of Photoshop and i opened a jpeg photo and a raw photo. when i open them they open at the first window that you can adjust things and the image appears broken, please can you help me thank you
Photo of Ste Giou

Ste Giou

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  • confused

Posted 9 months ago

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Photo of Johan Elzenga

Johan Elzenga, Champion

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A raw image always opens in Camera Raw first. A JPEG image can open in Camera Raw too. If the Camera Raw window is 'broken', then you may have an incompatible graphics card. Choose 'Preferences - Camera Raw' and turn off the use of the graphics processor to see if that solves it.