Photoshop: Opening a second window gives error: 'instruction at "0x7c91b1fa" referenced memory at 0x00000010 "memory could not" written'

  • 1
  • Problem
  • Updated 7 years ago
  • (Edited)
When I open the picture number 2, then this error appear. When I write ok or cancel the program close down.

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instruction at "0x7c91b1fa" referenced memory at 0x00000010 "memory could not" written ".
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What should I do
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Lone Helleskov-DUus

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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would try a few things:

1: Make sure Photoshop is up to date: http://adobe.ly/PS-Up-To-Date
2: Reset your prefs: http://adobe.ly/PS_Prefs
3: Update your video driver by going directly to either the nVidia or ATI website (for whichever card you have): GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL
Photo of Lone Helleskov-DUus

Lone Helleskov-DUus

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It did not work
Photo of christoph pfaffenbichler

christoph pfaffenbichler, Champion

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Could there be a hardware issue with either hard-drive or RAM?