Photoshop: Printing on Epson 4800 with PS CS5 bug

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  • Updated 7 years ago
  • (Edited)
hi Adobe,
In the newest update on PS CS5 there is a bug when you make prints on a Epson 4800 printer. Which obviously is a problem.
And it can't center the image. And therefore it sort of crops away some parts of the image.
I would like to know if it's something you guys can solve with the next update?

Thank you in advance
Best regards
Anders/Liquit.dk
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Anders W. Poulsen

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Posted 7 years ago

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Chris Cox

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> In the newest update on PS CS5 there is a bug when you make prints on a Epson 4800 printer.

What specifically is the problem you are seeing?

As for centering - that relies on information from the printer driver. In known cases where it fails, the driver is returning incorrect information about the printable area.
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Anders W. Poulsen

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the problem is that the image area doesn't center when you click the center image 'button' as it used to.
The Epson driver hasn't updated.
The bug came exactly with the newest PS CS 5 update.
My wish is that Adobe will fix the issue in the next CS 5 update.
The problem is only(as far as I know) on Epson 4800. On my Epson 2400 there's no problem.

Does it make scense?
Best
Anders
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Chris Cox

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Because CS5 uses the Cocoa printing APIs, the bug may have been in the printer driver all along - but only in the Cocoa APIs.

If the problem only occurs on some printer models, that is further evidence that the bug is in the driver.
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Anders W. Poulsen

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Can I do anything about that?
Or do I just wait and hope that the bug disappears in the next CS5 update?
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Dario Mazzoli

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Well, i have the same problem...all updated, both the Epson driver and PSCS5...any solution guys?
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Chris Cox

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Only Epson can fix problems in their printer drivers, so you should probably contact them.
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Christian Gleissner

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The Epson 4800 came out several years ago and its driver is no longer actively maintained by Epson.

Considering this printer is still widely used and the problem described above was revealed by CS5's latest upgrade, wouldn't it be prudent for Adobe to address this issue by reverting the change that made this problem apparent?

CS5 is still actively maintained (unlike this printer's driver) and costs quite a lot of money. Upgrades shouldn't reduce functionality.
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Chris Cox

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I'm sorry, but we can't change back to older print APIs. This is not a bug in Photoshop, nor something we can easily work around.
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Anders W. Poulsen

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Thanks, Christian -- I couldn't agree more
:)
And it should be easy to solve the problem because it wasn't present some while ago...