PHOTOSHOP CS5 - Printer dialog problem

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  • Updated 2 years ago
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/Users/rogercallan/Desktop/Adobe Photoshop CS5.1 Prefs.psp

Removing this from the mac library and reverting to default printer settings restored the printer to me. Tutorial told me to send the corrupted file to you, but I do not see how to do this on this website.
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ROGER CALLAN

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Posted 2 years ago

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Chris Cox

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What exactly was going wrong with your printer?  (And most of the time, the problem is in the printer driver -- deleting preferences just means the printer has no previous settings to load)
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ROGER CALLAN

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Well the printer was functioning normally with the other programs, so the problem was localized in Photoshop.

I found an Adobe tutorial about removing preferences in the Photoshop program so that it would return to default settings, and this worked. At least it did on the first time I printed something. Then I tried printing something else, and back to the old barrier. So I repeated the preferences routine, and it started up again. Now tomorrow, who knows if it will work or not? The tutorial recommended sending the corrupted preferences to you, but I couldn't see a way of doing that. The second set of corrupted preferences are now sitting on my desktop.
Roger Callan
bayswater@aol.com
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ROGER CALLAN

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Then why did the printer work when the preferences were restored to the default? I checked with Canon and found no new drivers for my pro 9000 which has never given any trouble - and which still worked with other programs. I just checked again, and the printer is now working with the resrored default settings.
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Chris Cox

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Because something went wrong in the driver when Photoshop tried to restore previous settings (like it is supposed to).

Most other applications don't use the same new print APIs as Photoshop (but Lightroom is close), and thus won't run into the same driver bugs.
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ROGER CALLAN

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Again this morning I got this from Photoshop:

"There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."

I have been getting this for the last few days. I downloaded the El Capitan driver from Canon for my Pro9000 printer, which loaded, but it did not make any difference. I got the above notice once more, so I guess I have to delete the preferences once more and hope for the best. 

BTW I ordered a restart, and Photoshop refused to quit, so I was was asked did I want to do a force quit for it. What on earth is going on?

Roger Callan
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ROGER CALLAN

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PS: Having done the preferences thing once more, it did not work and that notice came up again, So now I can't print anything! Any help would be appreciated.
Roger Callan
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Chris Cox

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You need to contact Canon -- something is wrong with their printer driver on your system.

Sometimes they require an uninstall and reinstall of the driver (not just an update).
Sometimes they require that you clear the driver specific settings files (system preferences).


And Photoshop was probably asking you to save your document, and wouldn't exit until you saved your work.