Photoshop: Lab printed pictures have terrible color compared to computer screen

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  • Updated 6 years ago
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Photoshop CS5 Problem: Camera:Nikon D5000.
I only shoot in RAW mode with picture control set on Neutral. Then after editing on my computer using a monitor that is Calibrated with a Spider, I save them as JPEG.
I take the files to a lab to have prints made and find a large number of them looking terrible relative to color, lighting and image detail is O.K. Some of them look good, but not many. The Gamut Warning (ctl/shift/y) shows large parts where the color is not recognized. So with this in mind I took the original RAW file, opened it as CAMERA RAW and did a RESET to Default and saved the picture as is to a new JPEG. I then checked the virgin file with the Gamut Warning CTL/SHIFT/Y and it too shows some colors not recognized, just not as many.

What or how can I get this issue resolved?
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James French

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you following your lab's instructions for the color space and color profile they are expecting? My guess is the lab is expecting sRGB and you're using ProPhoto Color.
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James French

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Thanks for Responding Jeffery:
I assume you are talking about Photoshop, Edit>Color Settings option. Per the camera store where they have a large printer, he said they only use RGB. Under the Color Settings I have Adobe RGB, but nothing in the advanced settings, Color Management, so went there and added RGB:>Convert to Working RGB as a profile.

Is that what I need? Thought I would open a couple RAW files and do a save as to Jpg and take them down and have them tested. I'll let you the outcome.
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Chris Cox

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Which RGB colorspace are they expecting? The color values in sRGB, Adobe RGB, and ProPhoto RGB will all differ to produce the same color.

Again, if they expect sRGB and you send them ProPhoto or AdobeRGB - the colors will be off.
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James French

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Last week I asked him, he said RGB. This morning I called the store and had them go to Edit>Color Space and read to me what the "Working Spaces" said. He did so and it said "sRGB IE6619676-2.1". So which setting do I need to change to?I If I change to sRGB, then should I match the camera setting to sRGB also?

My next question getting my existing prints to match the new settings.

Do I need to create a completely new file or can I take an existing one from the group that came out so poorly? Or, do I go back to the original RAW file, Reset it to Default and re-edit the file before doing a print test?