Element 13 printing won't work

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  • Problem
  • Updated 3 years ago
  • (Edited)
If i want print a photo from Adobe Element 13 the print job is going out but the printer won't print it. Test with an another programm work.
What should I do?
Photo of Helmut Koeniger

Helmut Koeniger

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  • confused

Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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First, check with the printer maker for updated printer drivers.

You may need to uninstall the existing printer driver, then install the newer version.

What is happening is that Elements is sending data to the OS and printer driver, but the printer driver is failing to communicate with the printer for some reason, or clearing the print queue incorrectly. The most likely cause is a bug in the printer driver software, and an update may fix it.