Photoshop CC 2018 (19.1): Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use

  • 16
  • Problem
  • Updated 2 weeks ago
  • In Progress
  • (Edited)
Print dialog box always opens at top left corner of screen and when maximised does not retain settings on next use. The print preview is also low res and pixelated.
Photo of Alfred Wilkinson

Alfred Wilkinson

  • 19 Posts
  • 5 Reply Likes

Posted 2 years ago

  • 16
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 333 Reply Likes
Official Response
Hi Everyone,

The issue with printer dialog settings not being sticky was resolved in 19.1.2. The second issue, that the printer dialog appears low res/pixelated, was more complex to solve and will be resolved in 20.0.

Thanks for your patience.

Hannah
Photo of Cristen Gillespie

Cristen Gillespie

  • 1703 Posts
  • 567 Reply Likes
Since it doesn't affect the actual print, it's been something I can live with, thankfully. The Preview does do a pretty good job of showing me the effect of my profile on the print—about as good as it ever has—and that's more critical. So I can wait.  '-}
Photo of Alfred Wilkinson

Alfred Wilkinson

  • 19 Posts
  • 5 Reply Likes
Im glad you can wait Cristen, and that it doesn’t matter to you, however if you have read through this thread you will see there are posts from professionals to whom it does matter. Sorry if I sound a bit overbearing, but I share their opinion, and the sooner this is fixed the better, so Im glad we’ve been given an optimistic update.
Photo of Cristen Gillespie

Cristen Gillespie

  • 1703 Posts
  • 567 Reply Likes
Perhaps you mistake what I was saying. I have the blurry print preview, and have been able to print, though at first it was definitely a preview I couldn't trust. And I don't like it. But I also don't find that it's the most critical problem I've got working with various apps. I'm not a print professional, though I do print regularly. If I were a print professional, however, I wouldn't be using 2018 to print through Photoshop. As it is, I can (and do) keep earlier versions installed for any time that a particular bug is a problem.

They run concurrently with 2018, allowing me to switch to 2018 for new features, and do whatever needs to be done, such as print with a clear preview, out of the earlier version. 2017 works just fine for print if I have any reason to doubt the sharpness, color, or tonality of the print upon opening the dialog. I just open the file to be printed in 2017 in that case. Though as I said, with experience I've been able to see that tone is accurate, and color as accurate as it's ever been with my paper profiles.

Not meaning to be overbearing, but if you read through the list of problems that crop up regularly just here (and not counting all the other apps we use and their bugs), this is something that definitely needs to be fixed, but without the same urgency as some of those other issues, and I can wait without being  angry about the wait until the next major release that Hannah has promised they are aiming for.  I thought that was all I was saying, but perhaps not with enough verbiage to indicate that I, too, want to see it fixed. I wasn't suggesting a permanently blurry print preview would be okay with me.  '-}
Photo of Melody LaMontia

Melody LaMontia

  • 5 Posts
  • 0 Reply Likes
I hope blurry print preview is resolved.. when is  20.0 coming out?
Photo of Alfred Wilkinson

Alfred Wilkinson

  • 19 Posts
  • 5 Reply Likes
Whoops! Sorry Cristin, I have offended you without intent. Point taken, and please be advised your verbiage is sssessed as more than adequate this time around, only kidding.
Kind regards
Alf
Photo of Cristen Gillespie

Cristen Gillespie

  • 1703 Posts
  • 567 Reply Likes
No hard feelings.  <s>
Photo of Alexandre Nakagawa

Alexandre Nakagawa

  • 4 Posts
  • 1 Reply Like
V20.0.5, same problems....
Photo of Alfred Wilkinson

Alfred Wilkinson

  • 19 Posts
  • 5 Reply Likes
Hannah, thank you for the update
Photo of Stephen Winter

Stephen Winter

  • 5 Posts
  • 3 Reply Likes
Thanks for the update, Hannah - do you have an approximate release date for ver. 20.0?
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

  • 725 Posts
  • 328 Reply Likes
Being a publicly held company we are unable to share specific dates, but we tend to release updates at fairly regular intervals. Looking at past releases should give you a general idea of when the next update is coming.

Regards,
Hannah
Photo of Kukurykus

Kukurykus

  • 664 Posts
  • 181 Reply Likes
Why from 4 months there are no updates to Photoshop (I don't say about last 2 that were general ones giving some security, memory, crash fix). There are still some bugs reported and logged, so why there are no monthly updates anymore like Adobe used to do starting with CC 2018? What about existing bugs they don't need to wait for next release to get fixed?
Photo of John Palmer

John Palmer

  • 10 Posts
  • 3 Reply Likes
Thank you for the update, Hannah. Will 20.0 also fix the other problems - border not being printed, for example?
Photo of Peter McLennan

Peter McLennan

  • 10 Posts
  • 1 Reply Like
That would be nice.  I love the ease of printing borders directly from the Print dialog.
Photo of John Palmer

John Palmer

  • 10 Posts
  • 3 Reply Likes
I have upgraded to version 20.0.0 and there are still problems in the print dialogue. Borders are not being printed, and all sorts of funny things are happening with values that have previously been set. For example, the preview always seems to come up in portrait mode even if it is set to landscape in the print settings. Going to the print settings dialogue and coming back seems to reset it. There are also some funny things going on with profile selection. The behaviour is too vague to provide a detailed description - it is just that since the update early this year it has been going wrong. And despite the reassurances from Adobe it has not been fixed.

I am very unhappy about this and have burnt a lot of paper and ink on failed prints that would have been fine before the update that broke it all.
Photo of Peter McLennan

Peter McLennan

  • 10 Posts
  • 1 Reply Like
In addition to the ongoing non-functional borders and other display problems, if I attempt to print to a specific size on my HP Z3200PS, I get inaccurate results.  The print size is often significantly smaller than what Photoshop predicts.

It's very disappointing, especially since Adobe promised much better bug-killing and software improvements with the subscription model.  
Photo of Kukurykus

Kukurykus

  • 664 Posts
  • 181 Reply Likes
Like politicians. You can lie because you are one of them. And when there's noone better to vote for you have to follow rules of winner. Adobe still has monopol in graphics business - so I do not think we have much to say :(
(Edited)
Photo of Priscilla Lepera

Priscilla Lepera

  • 1 Post
  • 1 Reply Like
I updated from Photoshop 2017 to the newest Photoshop yesterday, 03/20/2019.  At first I had the pixelation issue, but it went away after rebooting and relaunching Photoshop.

But the the black borders still don't print.  I've returned to Photoshop 2017 for now.

I'm running Windows 10, 128gb RAM, Nvidia Titan X GPU, HP z820

It has been a very very long time with no fix for this.  We are paying a monthly fee to receive timely updates.  This should really be addressed by now.
Photo of Steve Parrish

Steve Parrish

  • 3 Posts
  • 0 Reply Likes
Still unable to print black borders in the print dialogue box - only been going on for 2 years - still not resolved.
Photo of Peter McLennan

Peter McLennan

  • 10 Posts
  • 1 Reply Like
Yup.  Either this problem is unique to us, or Adobe hasn't solved it.
Photo of Jose Manuel Astorga Diaz

Jose Manuel Astorga Diaz

  • 2 Posts
  • 0 Reply Likes
Hi
Same for me.
If you activate the option "Registration Marks" above the Border option then border will be printed.
At the moment is the only solution i have been found.
I hope this can help you.
Photo of Steve Parrish

Steve Parrish

  • 3 Posts
  • 0 Reply Likes
Still unable to print black borders in the print dialogue box - only been going on for 2 years - still not resolved.