Photoshop/Lightroom: CCPP 20GB $9.99/mo plan missing from Adobe.com

  • 9
  • Problem
  • Updated 1 month ago
  • Not a Problem
  • (Edited)
'Photography Plan' now doubled in price
The seems the 20Gb plan has gone 1Tb or nothing... a silent price hike by 100%
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Brian Pierce

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Posted 2 months ago

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David Moore

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If it goes up all i can say is I'll priced into using CapOne. 
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stephanbrz

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It may be that Adobe is only 'testing', but I would just like to say that I think this sort of thing is in poor taste and will only serve to alienate Photography Package users. For many, a proposed increase of this magnitude would be the last straw - myself included.
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Philippe Clabots

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Î’m using Lr since V2. I’m not willing to switch to something else but I don’t like unfair treatment. Just looking at Luminar 3 in case of the price of lr/ps is going up.
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Dave Hughes

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Ditto, how can you justify a 100% increase in price? Love LR but there are alternatives.
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Karsten Bruun Qvist

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Wonder what kind of marketing genious needs to aks whether people would like a 100% price increase??
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Dan Umberger

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Adobe has some fine products, but their marketing team is an unmitigated disaster.  This is the same group that gave us the Lightroom CC/Lightroom CC Classic ball of confusion.  So, if a new user signed up at $20/mo because $10/mo was hidden, are they going to get their money back?  How many people did the marketing team drive to On One and other tools by this shabby treatment?
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Rosa

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I don't see any evidence that Adobe has hidden the Photography Plan (20GB). It still comes up in my searches a non member. (Not signed into Adobe)

See the last post of mine.
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Dan Umberger

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If the price doubling sticks, it may be time to say adios to Adobe.
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Rikk Flohr, Official Rep

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Official Response
From time to time, we run tests on Adobe.com which cover a range of items, including plan options that may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests on Adobe.com. This particular test involves testing photography plans with higher levels of storage. If you’d like to purchase the 20GB plan, go to http://www.adobe.com/go/photo18sptst, or via phone at 1-800-585-0774
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Rosa

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Adobe does offer the Photography Plan (20GB) to would be clients. I searched as a non Adobe user on different browsers and I get the same result.

These are Australian prices. Same as the current price I am paying for my plan now

(Edited)
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kitty van gemert

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See my comment above, it happened Rosa. 
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Butch_M

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Hey Rosa ... that seems perfectly fine ... in Australia.

What you fail to understand is the 'testing' occurred primarily in the U.S. ... so it is understandable that  you would not see this testing. 

There have been many threads on various forums (including this one) about this issue over recent months. Not all customers were affected ... many could not access the 20GB plan and shared screen shots to prove it.

Since the Petapixel article appeared last week ... and a couple dozen other tech sites following on ... it appears Adobe has at least, suspended their 'testing' here.

The crack marketing department has struck once again in creating a mountain of fear, uncertainty and doubt all on their own. Great job Adobe!
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Rosa

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Yes I've read the PetaPixel article as well. when I followed the link it took me to Adobe and I saw the original plan still. I guess we 'down under' weren't affected.
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Al Segal

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Very poor idea as I am now looking at other options not waiting for a fee increase. Adobe lost credibility on this move as your customers are not stupid. I’ve only been using LR/PS for two years and it will easier than some to move to a different program.
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Andrew Coleman

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Sounds like testing the water for a price rise. As a long term customer (since Lr4), I don’t feel that’s a great way to treat your customers. I DON’T have a fast enough internet connection for Cloud, so plans with higher levels of storage at the expense of the 9.99 plan are pointless for me. All you’ve done is get me looking at the On1 trial version. You sure this was YOUR marketing department doing this???
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Stephen Soukup

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And On1 doesnt charge for their software if you get the Plus program. You get free educational video classes(similar to Creative Live type of stuff) on various topics by pros and free presets/backgrounds each month and free image portfolio reviews by Pros. and lots of great help by fellow users in the forums. better value for your $ in many cases if you are willing to learn a new system. by paying for the plus subscription and all that content you basically get the software for free and help develop it and make it better. they do not have a software license fee per say
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David Moore

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I am sure On1 and CapOne are both thankful for the help from Adobe today lol. 
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Roelof Moorlag

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I tested the migration tooling from ON1 but it's not very good yet. You can read it here (it's in dutch so maybe google translate can help out): https://digitaalfotobeheer.blogspot.com/2019/05/lightroom-exit-strategie-2-de-on1.html
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Richard Reader

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Brilliant market research. Not. Judging by all the photo group sites I follow the general response has been on the lines of 'time to ditch Adobe'. Would I recommend Adobe to a potential new user? Probably not. There are a whole raft of other products aimed at photographers nowadays which are lighter on computer resources, cheaper, easier to use in places, and in some cases giving better raw conversions than Adobe products. Some raw processors are even free.
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Wills

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Storage is a waste of time, most photographers exceed that capacity so it’s a useless option.
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Anthony Blackett

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Not the least bit interested in cloud storage nor in Lightroom CC, I only want Lr Classic and Photoshop without a 100% increase in price. Better listen up Adobe or your customers will be running out the door!
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Marie

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Lightroom CC is useless for me. It maxes out my Macbook's processor and the amount of storage does not meet my needs. I tried it briefly and went to the $15/month package to do so, and then when I decided against it, lo and behold I'm now stuck because the $10/month option is not available. So frustrating. Get it together, Adobe, because that's stupid. 
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Denise Jones

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If the prices increase, good bye Adobe. I only use LR Classic and sometimes PS . I use other software to design and edit.
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Jim Robertson

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As Riki says, this is just marketing testing the waters. The $9.99 plan is still available. The $19.99 gives your more cloud storage (for those into that). 

 Not sure where they learned that this is a way to retain customers by upsetting them and getting so many riled up.

Sure wasn't covered in the Marketing 101 course I took.
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Stephen Z Clark

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Unmitigated greed will get Adobe what they want.  This is a sign of corporate management gone astray.  Thankfully there are alternatives.

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Michael Poirier

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I have been using the lightroom Photoshop 9.99 plan since the beginning and love it there is no better for editing but I agree with everyone else if the plan goes up 100% then I will be looking somewhere else I am not a professional so I do not make any money from my photography so I will not be able to afford such a hike in it's cost so please be fare to all subscribers
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Dan Hartford Photo

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I don't know what happened, but yesterday, for me, when I looked at the available Adobe plans, the 20gb $9.99/mo plan was not being shown.  The only photographers plan being shown was the $19.99/mo 1TB plan.  Today the $9.99 plan is showing once again.  Perhaps Adobe got too many complaints and comments and reversed their "test".  



I chatted with someone using the Chat link on the website (after logging in with my account) and he assured me that when my current one year subscription (paid monthly at $9.99/mo) expires on 12/26/2019 that my automatic renewal will be at the current $9.99 rate.



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kitty van gemert

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Like many others, i do not want the 1TB plan, i am perfecrly happy with my 20gb storage. Testing with real customers, not sure who thought it to be a good idea. On the other hand, at least it showed Adobe the effect, unrest and upset it caused its users. And the potential loss of customers too. There are (like it or not) other alternatives on the market and they will flourish with too many f*ckups like this. It would be nice if they sent a thank you note to Adobe to emphasize this point.
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Brian Pierce

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The 'official response' is a joke. At best it was an error at worst a deliberate ploy to extract double the amount of money from potential customers. 

It seems to have backfired in a spectacular fashion and I dare say a lot of people who were formerly very happy with the 9.99 subscription have at least begun to look at alternatives. 

Serves them right. 
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Antoine Hlmn

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So you can’t decide which pictures to sync? It’s all or nothing?
(Of course deleting bad pictures would ba an option, but that’s not the point ;) )
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Antoine Hlmn

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Wow ! And apparently you can’t decide where to store the pictures? Another dealbreaker !
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Victoria Bampton - Lightroom Queen, Champion

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Where are you getting your information Antoine?? 

You CAN select a location for the original photos, for example, an external drive. 
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Andrew Rodney

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And the FUD continues. Apparently? No.
(Edited)
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Antoine Hlmn

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Was in this thread but apparently it’s not...

https://feedback.photoshop.com/photos...