Lightroom Desktop: Previews not shown in import

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  • Updated 8 months ago
  • (Edited)
For the past few weeks, when I import photos into Lightroom CC desktop (cloud), the previews are not shown in the import window and only show a series of grey boxes (as in the attached image). Import works fine but I can not cull the previews on import. This used to work and I'm not sure why it stopped. Any idea why or how to fix?

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Photo of Joshua Shaevitz

Joshua Shaevitz

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Posted 8 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Hello Joshua, 

Could you go to Help>System Info... and provide your Lightroom installed version number?
Also, please get us the current version number of your OS?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Don't suppose you upgraded to Catalina...?
Photo of Pedro Cardoso

Pedro Cardoso

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I am having the same problem, can you please provide feedback?