Photoshop CS6: MacOS Finder doesn't always show file thumbnails

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  • Updated 6 years ago
  • (Edited)
I have had alot of trouble with the preview images not showing on my desktop, I only have the file name and number and an invisible image, also have trouble with the images being pixelated in the preview thumbnails on my desktop etc, they are ok when I open them but it is very annoying, so can anyone advice me?
I cant seem to upload a jpeg to give and example as when I do this it just comes up with letters and numbers??
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Carolyn haslett

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Posted 6 years ago

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Chris Cox

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Which OS version are you using?

Which Adobe product are you using? Which version?
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Carolyn haslett

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photoshop cs6 and OS 10.7.5
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Chris Cox

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There is a bug in MacOS that can sometimes prevent image thumbnails from showing in the Finder. This may affect some folders and not others, but only seems to affect some users, sometimes. A few people affected by this have gotten their thumbnails to display after clearing the OS thumbnail/metadata caches using cache cleaner utilities.

We don't know the full details of the OS bug, and are still waiting for more information from Apple.
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Carolyn haslett

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I also have images that are completely pixalated, (thumbnails) they are fine when I open them up, is this part of the same problem? Would it be better ofr me to go back to using cs4? or a different operating system perhaps, can I go backwards ?
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Chris Cox

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I don't know - I don't know what you mean by pixellated or what preview/thumbnail you're seeing.

The document itself should still be fine (once opened) regardless of OS bugs showing thumbnails.
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Carolyn haslett

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actually perhaps this is also why with extra ram and alot of space on my desktop, as soon as I open photoshop and bridge and a couple of photos I have no space left, I assumed it as a problem with photoshop, have you ever heard of this before as I have called adobe and had no luck solving this issue and the next thing to do would be re install everything
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Chris Cox

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What do you mean by "no space left"?
Are you talking about RAM or disk space?
Are you seeing an error message?
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Carolyn haslett

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If I go to the activity monitor in the Utilities folder there is only 200mb of space left in the system memory, I put in 8gb of Ram and it made no difference.
What I mean re the images being pixelated is that sometimes they are not there at all, see first message, and sometimes they are just completely pixelated, all fuzzy, not clear.
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Chris Cox

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The system running low on available RAM is normal. If there is a problem, you'd get an error message.

And I'm still not sure what you're talking about with "pixelated" here -- and thumbnails are always small, so kind of fuzzy compared to the original (large) image.
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Carolyn haslett

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what I mean is the preview images I spoke about in the first message are sometimes not even there, well sometimes they are there but they are distorted and fuzzy, which looks like the pixels are all over the place , I dont know how else to explain this, they arent clear like they should be

Re that being normal runnin glow on available ram, well it never happened on my last computer and this one is meant to be much more efficient and it has that extra ram, I hardly have to have anything running before it has used up most of the space and sometimes photoshop just crashes