Lightroom 4: Preview Cache Problem Prevents Opening

  • 3
  • Problem
  • Updated 4 years ago
  • (Edited)
LR4 will not open because it says it is having a problem reading from preview cache and has to close. How can I fix this? Windows 7, 64 bit. No problems until recently.
Photo of Tina Manley

Tina Manley

  • 3 Posts
  • 2 Reply Likes
  • frustrated!

Posted 8 years ago

  • 3
Photo of Becky Sowada

Becky Sowada, Adobe Employee

  • 510 Posts
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Official Response
Dorin means trash the preview cache. To do this:

1. Locate where your Lightroom catalog resides using Windows Explorer. By default, the Lightroom catalogs are saved in Pictures\Lightroom. The default catalog (for Lightroom 4) is called Lightroom 4 Catalog.lrcat. DO NOT delete your .lrcat file - that is your catalog, and very important.

2. In the same folder as the catalog file (.lrcat), you'll see a folder with a name ending in "....Previews.lrdata".

3. Optional - copy the "....Previews.lrdata" folder to a safe backup location. This file can be quite large so it's not a requirement as all previews can be rebuilt from the original images.

4. Delete the file with the name ending in "....Previews.lrdata"

5. Restart Lightroom.