Photoshop: Number keys aren't working with tutorials

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  • Updated 1 month ago
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  • (Edited)
I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?
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Kelsey

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Posted 2 years ago

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Pete Green, Customer Advocate

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Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

Regards
Pete 
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depascalis

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What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.



Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Engineering is looking into this. 
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Michael Kokosenski

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Hi Jeffrey, thanks for putting this on the team's radar. Any update yet? Independent of a code fix, posting a map of {number code} to key sequence would be helpful. Seems we've got this so far:

{2207} = Ctrl + t
{1016} = Ctrl + d
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eartho, Champion

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Jeff, is this not yet patched?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Looks like it will be fixed in the next 'big' update.
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Saturday Quansah

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I'm experiencing the same problem.
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Anthony Schaller

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Same here as well.
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Crystal King

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Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?
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Lisa Zereski

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I am also being held up in the tutorials by this issue.

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Suvanah Perdue

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I am having the exact Same issue.   Very Frustrating to a new learner for the tutorial to be WRONG.....


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Suvanah Perdue

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I figured it out through a youtube video.... You are actually supposed to press ctrl + T
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Pete Mansfield

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yes this works thanks so much
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Diana Callaway

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Worked for me as well. Can you post the youtube video link? Are there any other commands associated with this command ID numbers?
For instance, we know now that {2207} = CTRL + T, but what about...
{1016} = ?
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eartho, Champion

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This would be funny if it wasn't so sad...
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Mark Kennedy

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So is this going to be fixed?
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Pete Mansfield

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same issue so frustrating

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Carol Benoit

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Continues to be an issue as of 3/21/2019.
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Natalie Kurgan

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Im having the same trouble...4/14/19

Code 1016 is ctrl + d
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S Hasker

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Same problems here, too.  Is this also a problem while using the app or just in the tutorial?

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Michael Kokosenski

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I'm also experiencing this issue, any response from the eng team? Thanks for your help @Jeffrey Tranberry, At the very least just posting a map of numbers to key-codes would help users a lot.
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Kristina DeLion

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I am trying to start learning Photoshop, and am experiencing the same problem. Very confusing...
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Camilla Stacey

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Same here!
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DK

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Same problem (6/20/2019).  Tutorials are for people who don't yet know the terminology or the shortcut keys, so this problem is significant
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R N

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Same problem here, with the number {2207} in the second tutorial (I said I was an Intermediate when I installed Photoshop if that matters), I think it also came up in the first tutorial. I can't even continue the tutorial because I don't know what I'm supposed to press. I'm using the latest version of Photoshop as of 8/5/2019 on Windows 10. I'll see if I can include a screenshot. I circled the problem  areas in red. 
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Koraima Leaniz Liborio

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still having the same issue 8/12/2019
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Zechariah Brown

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same issue here 9/3/2019
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eartho, Champion

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Are you running the most current Ps? I'll ask around and see why this fix is taking so long...
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Hadar Zeigerson

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This reply was created from a merged topic originally titled tutorial error -- "press {1016}".

Same as with my last post, the Photoshop tutorial is requesting that I do something using a number with no meaning. This time I can't find the answer on the Adobe Support Community forum. Making it difficult to learn from the tutorial!
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Hadar Zeigerson

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This reply was created from a merged topic originally titled Tutorial Error -- "Press {2207}".

Just downloaded Photoshop for the first time today, and as I'm going through the tutorials, one of the instructions asked me to "Press {2207} to resize Layer 1." I found on the Adobe forums that it's supposed to say to press [ctrl + t ], but since the problem still hasn't been fixed, figured I'd post about it here. Please fix!