Photoshop: Number keys aren't working with tutorials

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  • Problem
  • Updated 1 week ago
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  • (Edited)
I'm following the in-program tutorials and several times it says press {numbers} except when I literally press the numbers, nothing works?
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Posted 12 months ago

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Pete Green, Customer Advocate

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Hi Kelsey,

Sorry for the confusion with the in-program tutorials, which program are you using, and which particular tutorial are you working with that isn't working. 

Are you pressing the number keys, or using a numpad? (If numpad, is NumLock turned on/enabled?)

Get back with more details, and screenshots of the step you're following if possible.

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What Kelsey means is that it shows the Command ID instead of the keyboard shortcut in the Learn panel.
Also, while editing the screenshots below (in a new document and with the tutorial document opened in a background tab), balloons started popping up with the same kind of bug. The balloons doesn't show after closing the tutorial.

Keyboard: Swedish
System Language: SWE / ENG (1053 / 1033)

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Memory available to Photoshop: 29866 MB
Optional and third party plug-ins: NONE
Duplicate and Disabled plug-ins: NONE
Plug-ins that failed to load: NONE

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Engineering is looking into this. 
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Saturday Quansah

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I'm experiencing the same problem.
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Anthony Schaller

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Same here as well.
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Crystal King

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Me too. As a new user this is frustrating. Looks like it's been a problem for over a month now?