Lightroom: Presets are missing after logging out of my account

  • 3
  • Problem
  • Updated 1 day ago
  • (Edited)
I don’t have the presets that I created, my count logout automatically and then my presets gone.
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Clara Cidrack

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  • sad

Posted 6 months ago

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Photo of Maria E. Garcia

Maria E. Garcia

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I'm having the same problem, I was chatting with one of their techs and all they did was sent me a useless link and left the conversation
(Edited)
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Rikk Flohr, Official Rep

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Clara, where did you create your presets? On the mobile app or the desktop app? 
Were the presets created a while ago, or were they created immediately prior to the crash?
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Victoria Bampton - Lightroom Queen, Champion

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And do you have a subscription or were you using the free version?
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A. Al-kawari

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Waiting for a suggestion
(Edited)