• 2
  • Problem
  • Updated 2 months ago
I don’t have the presets that I created, my count logout automatically and then my presets gone.
Photo of Clara Cidrack

Clara Cidrack

  • 1 Post
  • 0 Reply Likes
  • sad

Posted 2 months ago

  • 2
Photo of Maria E. Garcia

Maria E. Garcia

  • 1 Post
  • 1 Reply Like
I'm having the same problem, I was chatting with one of their techs and all they did was sent me a useless link and left the conversation
Photo of Rikk Flohr

Rikk Flohr, Official Rep

  • 4437 Posts
  • 871 Reply Likes
Clara, where did you create your presets? On the mobile app or the desktop app? 
Were the presets created a while ago, or were they created immediately prior to the crash?
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4502 Posts
  • 1698 Reply Likes
And do you have a subscription or were you using the free version?