Lightroom Mobile: Premium feature problems after purchase

  • 3
  • Problem
  • Updated 3 weeks ago
  • Solved
  • (Edited)
already made a subscription lightroom premium feature, but when i login with my gmail account my lightroom isn't premium yet. what should i do? i already made a payment for it.
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Destine Lofianti

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Posted 1 month ago

  • 3
your need premium @pp and subscription
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Destine Lofianti

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what's @pp ? i already made a subs for lr premium
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Rikk Flohr, Official Rep

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Thank you for your report.  I am sorry to hear you are having trouble.The team is investigating.  Please stand by.

I've heard back from the team: 

It looks like you need to log in using the Google Option when logging into Lightroom using the gmail account associated with your Adobe ID.  It should be the same email that you are using on this forum. 
(Edited)
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eduardo grassi

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I'm in the same situation... And I'm Already logged in the same account. Thats frustrating
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eduardo grassi

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eduardo grassi

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I try to click on the "Export" opton but nothing happens
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Destine Lofianti

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i've tried too. loged out, restarted my phone, uninstalled then re-installed
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Destine Lofianti

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still dont get the premium yet
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eduardo grassi

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I've tried the same options :/
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Rikk Flohr, Official Rep

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Thanks for trying. We have a team investigating both of your accounts. Please stand by. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you please try restoring your purchase now? We think the issue has been resolved.

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eduardo grassi

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Workinnnnnnnng que ❤️
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eduardo grassi

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Thank tou!!
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Destine Lofianti

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how to restoring my purchase? sorry i didn't understand :(
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Yenni Liem Beuker

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How to do that? Sorry newbie here.
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Rikk Flohr, Official Rep

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Service should have been restored to those of you facing this issue yesterday around 5 PM Pacific Time. Please let us know if you continue to have the issue.
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Destine Lofianti

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i un-installed then install it again, and login with my email. still not premium yet