Premiere Elements: Problems with driver and Windows crashes

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  • Updated 5 years ago
  • (Edited)
On October 26, I update both Adobe Photoshop and Adobe Premiere Elements from version 11 to version 12. As the Akamai Download functionality did not work properly, I used the “other download functionality” (andere Download Methode). The latter worked fine and also Photoshop Elements works fine. However, I cannot open Premiere Elements. I get twice in a row the same error message “a non-compatible display driver was identified” (“ein nicht kompatibler Display-Treiber wurde erkannt”). Eventually, the programme does not open so that I cannot use it at all. This is very annoying. Also, since I downloaded the updates, my Windows 7 system frequently crashes (blue screen Page_Fault_In nonpaged_Area, 0x00000050). The latter can be caused by faulty drivers. Actually, the link to the error message by Premiere Elements is kind of obvious. Can you offer any help on this, please?
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Daniel Guggisberg

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  • frustrated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you go directly to your card manufacturer's website to get the latest driver? Blue screens are almost always low level faults at the OS, hardware/driver level.
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Wilfried Cleuren

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This reply was created from a merged topic originally titled
We have detected an incompatible display driver..


I get this error when I start Premiere Elements 10. I have to make a cold restart because the pc is frozen. I have the most recent display driver. Please help
We have detected an incompatible display driver, To get a better and faster playback performance, please update your display driver, Display driver details: ATI Technologies Inc. - AMD FirePro M5950 3.0.12338 Compatibility Profile Context FireGL 12.104.2.0
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Wilfried Cleuren

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i have the latest and correct driver installed
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Daniel Guggisberg

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I have all drivers updated. Also the HP support assistant (system software) confirms that there are no new drivers available.
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Wilfried Cleuren

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I have all drivers updated. Also the HP support assistant (system software) confirms that there are no new drivers available

Copied from Daniel, but I also did a cheque with:

HP Softpaq Download manager and this is the result
Up to date AMD Video Driver and Control Panel 12.104.2-130529A-158263C Recommended Driver - Graphics 219.227 2013-07-01 62357

MCSE
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Satish Ramakrishnan, Employee

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The Blue screen, as Jeff mentions, is always because of a faulty driver.

For this error message during launch, deleting the Bad Drivers.txt might help. This file is present in "%programdata%\Adobe\Premiere Elements\12.0" folder (Type in the contents within quotes as is in the Start -> Run bar and hit Enter). Launch Premiere Elements 12 after deleting this file.

Another thing that has worked is to go back to a previous version of the driver to see if that works.

Are the issues seen with Premiere Elements 12 and not with Elements 11? You can download the Trial for Premiere Elements 11 to check this if you do not own a copy.
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Daniel Guggisberg

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Thanks all for your replies. Appreciate your help.

However, nothing helped: I downloaded HP Softpaq but there was no softpaq available for my type of laptop (it is hardly two years old). So, I could not profit from any update. Also Microsoft could not help.

From my perspective, it is 100% clear that the crashes are due to Premiere 12: as soon as I try to start it up, I get the faulty driver message and the systeme becomes unstable. If I do not start it up, then Windows 7 reacts as usual.

I still have Premiere 11 and this version works fine. Also, I updated Lightroom to 5.2 and it works perfectly. I even reinstalled Premiere 12, this time with the Akamai method (last time Akamai did not work, therefore, I used the "other method"). This time Akamai run well but the same bad driver message stops me from using Premiere 12. Last but not least, I deleted the Bad driver.txt during launch. Without any success.

Now, I do not know how to proceed other than continue using Premiere 11. However, this is not really satisfactory as I paid for the update. Actually, I expect that Adobe offers programs that run smoothly with all current computers and operational systems. I must say, I am not really happy.
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tom vonk

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same problem here, premiere12 and a year old HP laptop, ready to throw in the towel and return the product
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Chris Cox

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Video card drivers should be updated from the GPU vendor's website, not the system builder or Microsoft (their drivers are frequently years out of date).
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Wilfried Cleuren

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Uninstall the old driver software using 'uninstall a program' in your computer control panel. Find AMD install manager and express uninstall all AMD software including the installer. Reboot. Install these drivers. Reboot. You should be good to go.

After reinstall, problem solved.
http://forums.amd.com/game/messagevie...

AMD FirePro Control Center is not working but .....
the system builder or Microsoft (their drivers are frequently years out of date)
I would say a few weeks. AMD driver updat is not working correctly.
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Daniel Guggisberg

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Tried this as well wihtout success though. Apparently, Premiere 12 does not like HP computers. I lost now too much time and will continue with Premiere 11.