Premiere Elements: video goes white but audio continues

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
When I play a video in Premiere Elements, the video area becomes white and I can't see the video, but I can hear the video.
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Matthew Robertson

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  • sad

Posted 6 years ago

  • 1
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Chris Cox

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Which version are you using?
Which OS version?
Have you checked for updates?
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Matthew Robertson

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10.
Windows.
I think so; yes.