Premiere Elements: Cannot install Premiere Elements 10 on Mac OS

  • 6
  • Problem
  • Updated 7 years ago
  • Acknowledged
When installing Adobe Premiere Elements 10, installation fails while attempting to install SmartSound.

Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 9 warning(s)

WARNING: DS013: Payload {0175676F-8C92-49F2-9131-D0D6AD654B41} AdobeHelp 3.4.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
-------------------------------------------------------------------------------------
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Photoshop Elements FAQ, Official Rep

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Posted 7 years ago

  • 6
Photo of Photoshop Elements FAQ

Photoshop Elements FAQ, Official Rep

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Official Response
Please refer to the following solution if you Cannot install Premiere Elements 10 on Mac OS as part of your Elements bundle.
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John Hancell

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Unable to install Premier Element on Mac Lion get the following errors
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due t

This reply was created from a merged topic originally titled
Unable to install Premier Elements on Mac Lion.
Photo of Des Golach

Des Golach

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Please could you make sure that your technical staff re support know what they are doing!!!!
On the 18/12/2011, I ordered on line from Adobe, the twin pack of software Adobe Photoshop Elements and Adobe Premiere Elements 10 Paid £83.40 for the software .
The Idea was to spend the last three days of my holiday editing photographs and movies with this software.
The software arrived after 3 days of ordering it (20/12/2011) my order reference number from Adobe 117915780.
On the 04/01/2012 I decided to install the software. THIS IS WHERE THE PROBLEM STARTED.
When loading Adobe Premier elements I got an error code.
I phoned up your support number 02073650735 and got put through to Raj Kumar in Delli ( he told me that is where he lived. For 3 hours he tried different approaches to solve the problem with no success, he then told me to create a folder on my desk top and load the disc software into that folder, so that I could run the soft ware out of that folder. My computer ( iMac ) started copying the data and then stopped with an error code saying that it cannot copy any further.This is when I told the technician that the disc was corrupt and that he should he should send me a new set.
He told me that I should download the software from the internet and then try and load it .
This I did and it worked fine.
The next day I informed the same technition that the software that I down loaded off the internet worked on my computer .
I then asked for a complete replacement of the package that I bought and told him that I would send the faulty one back, ( he had to send me packaging suitable to send the faulty one back together with paid postage, after all it was the adobe product that was faulty)
He refused to do this and said he would just send me the replacement disc. There are 5 discs in this package and I do not know which is the faulty one. ( this guy also put the phone down on me and I would like to report him to senior manager.)
The case number was 182907019. Please read the info
THE POINT THAT I AM TRYING TO MAKE, IS NOT NOT WISE TO MAKE SURE THAT THE SOFTWARE ON THE DISC SUPPLIED IS NOT CORRUPT BEFORE TRYING SOMETHING ELSE. ( THIS COULD OF SAVED ME 3HRS OF MY TIME AND TELEPHONE CHARGES IF YOUR TECHNICIAN WOULD OF TRIED THIS.IF A LIGHT BULB DOES NOT WORK IST IT NTO COMMON SENCE TO SE IF THE SWITCH IS ON, AND IF THIS IS ON IS THERE POWER TO THE LIGHT AND IF THERE IS POWERE TO THE LIGHT IS THE LIGHT BULB OK, DO THIS BEFORE YOU START STRIPPING THE WIRE OUT OF THE CIRCUIT. ( PLEASE TRAIN YOUR TECHNICAL PEOPLE)
What I would like is to return the goods that I purchased , get a credit for then and then go and purchase the software from a retailer who is advertising the same software for £69.49 a saving of £13.91 I also feel that Adobe should compensate me for the time wasted by you technical person.
So please credit me with £13.91 ( this will help pay my phone bill of 3hrs) let me send the complete faulty package back and replace it with a package that works.
Best Regards
Des

This reply was created from a merged topic originally titled
So much for Adobe Support !! Fantastic product, brilliant Web site etc , very poor support..
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Des, support should have realized that this is probably the issue you were having. I'm going to shoot you an email to help resolve your case.
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dave archer

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I bought the package deal for both photos and video I have the photo shop elements installed but I keep getting a error message on the video part I bought it from Staples the message is

xit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

What do I do?
-------------------------------------------------------------------------------------

This reply was created from a merged topic originally titled
I need help in installing adobe premiere elements 10 the video part of the package deal.
Photo of dave archer

dave archer

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I keep getting this error when I'm trying to install adobe premiere for video stuff I got the photo part installed what is it and how do I fix it

xit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed
-------------------------------------------------------------------------------------

This reply was created from a merged topic originally titled
I have a install problem.
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Robert Hampton

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This is a serious error, Adobe. I have the same issue, and your patch is not working!!!!! Fix your product! It loads fine on my kids "Windows" PC, but not on my macbook pro. This makes no sense to me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14677 Posts
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Robert, did you try downloading the updated installer that has this problem fixed: http://www.adobe.com/cfusion/tdrc/ind...
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Robert Hampton

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Thank you for your assistance. I finally got it to load using this patch:
http://sn118w.snt118.mail.live.com/de...

My main issue with Adobe support is Advisor/AIR keep pointing me to this:
http://helpx.adobe.com/creative-suite...

-and none of these solutions worked. I even deleted my copy of Photoshop CS4 due to the camera raw errors listed above in the OP. I finally did a Google search on Elements 10 Smartsound issues to find a link to the Mac patch. It was a frustrating evening. I'm a happy Final Cut Pro fan, but I could not turn down this versions ability to edit and convert previously edited video to AVCHD.