Premiere Elements 9 crashes

  • 1
  • Problem
  • Updated 7 years ago
I ordered the Premiere Elements 9/Photoshop Elements 9 package. While waiting for it to be delivered, I downloaded the trial versions for both. I wanted to learn Premiere as I've never done video before. The trial ver crashes constantly. Uninstalled and reinstalled. Same thing. I can't stop/avoid this screen popping up

And when I click on ANYTHING (I've tried 'em all, and several times) on this window, the program locks up.

BTW, no joy from Customer service. They say I need technical support but can't find any on this site or elsewhere. Maybe the users can help. If not, I'm just stumped until the product gets here and then maybe I'll still be frustrated... the numerous problems posted here and elsewhere don't give me much hope of sorting this out.

If the "real thing" also exhibits this or other constant-crashing problems, I'm hoping to return it and get my money back. I've now spent about a day bashing my head on this problem and the relatively unhelpful web site. What are the chances of a refund happening?

TIA,
Spike
Photo of Walter Cover

Walter Cover

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Posted 7 years ago

  • 1
Photo of Walter Cover

Walter Cover

  • 3 Posts
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Hello Moderator,

I see you removed one of my posts elsewhere on this forum. I don't mind that. But please help me. I want to use the product you describe in your promos but keep getting the product that others describe in their complaints. I hope it's something simple and even if it's not, I'm willing to jump thru some hoops to get on the right side of these problems.

HELP!