Premiere Elements 12 is constantly downloading when it runs. This slows the operation of the software and my PC in general.

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  • Updated 4 years ago
Premiere Elements 12 is constantly trying to either download something or connect to the Internet while it is running. I have killed various Premiere-related processes one-by-one and it is definitely Premiere.

The software runs very slow, drains memory and takes a couple of minutes to close. I have v 12.1 (32 Bit) installed. Windows XP service Pack 3.

I have also scanned for viruses, turned off 'Automatically check for services' and everything under Media-Analysis in Organizer.
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g baker

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Posted 4 years ago

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g baker

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If anybody has any ideas on this one I'd be very grateful to hear them.

Thanks in advance,

G Baker
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g baker

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OK... bit more info for anybody who reads this... I have trapped the IP addresses Premiere is connecting to and they seem to be from cloudfront.net.

This helped me to find this thread:

https://forums.adobe.com/thread/1286200

The first post on this thread contains the 'correct answer' as follows:

"
Correct Answer by richjberke on Sep 6, 2013 7:25 AM

I tried and found a somewhat devious workaround: Add a dummy entry in my own host file for static.photoshop.com

c:\windows\system32\drivers\etc\hosts

127.0.0.1 static.photoshop.com

PSE now starts without the lag. (my PC rejects my own attempt to get a TCP port 80 session.)

I haven't found yet what that might break that I would be unhappy about.... for now I'm happy with the quick startup.

"

I have tried this and it does in fact stop Premiere from calling out to cloudfront (don't ask me how it works)...

I would still like to know why exactly the Elements software needs to constantly connect, when you have all of the sharing/cloud storage stuff switched off.

GLA,

GRB
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g baker

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I have discovered an issue with the above method: if you need to download anything from within the program (like an instant movie theme or template) it will fail, as it cannot connect to the CloudFront Servers.

So while the above method does make the program run OK, it gets in the way of what will be key features for some.

So it's a workaround really, but not a complete solution...

If anybody knows why Elements is trying to download from Cloudfront, please do post it here.

Thanks and kind regards,

GRB.
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g baker

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Another quick update... just on the off chance I have left Premiere Elements 12.1 running overnight, to see if it will 'finish' whatever it's doing (or trying to do while connecting to the Internet).

Woke up to find it had stopped. Rebooted and ran Premiere... no luck.. off it went again, trying to connect to CloudFront.

Photoshop Elements 12.1 also started doing the same thing, but Photoshop has been able to finish what it was doing and now runs great (although it is still connecting to the Internet for a short while when I run it). (Revel, Adobe Partner Services and Media-Analysis are all set to off within the Organizer, Premiere Elements 12.1 and Photoshop Elements 12.1 - I personally don't need any of them at present and am therefore not using any of them... plus this helps to maximize system resources for me).

**** This IMHO is definitely a bug ****

Premiere either can't find what it is looking for on CloudFront or is failing to access the server correctly and gets stuck in a loop trying to do so over and over again.

I don't know if anybody else has had this issue, but I have reported it to Adobe: they have promised to call be back when they have had a chance to look into it. I'll post if I get any more info or find a way around it; that doesn't stop downloads from working within the program when you need them.

(It seems to generate the call to CloudFront when the program starts/initializes, so one method might be to disconnect your Internet when Premiere boots and then re-connect it after a few minutes).

Anyway it's all very annoying, especially as Premiere runs great when it's not going mad with the Internet!

Kind regards and GLA,

GRB.