Premiere Elements: Editor Crashes

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  • Problem
  • Updated 6 years ago
  • (Edited)
Premiere Elements 10 crashes almost immediately after the editor opens.
A window opens and says, "Adobe Premiere Elements 10 has encountered a problem and needs to close. We are sorry for the inconvenience." I am extremely frustrated with this. it has happened every time I have tried to open it.
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Tanner Ledford

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  • extremely frustrated!

Posted 6 years ago

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Chris Cox

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What OS version?

And do you have the rest of the details from the crash? (the faulting module name would be most helpful)
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Matthew Haggard

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I am having this exact problem. Organizer opens fine but Editor crashes and says program has stopped working. I'm using windows Vista
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Tanner Ledford

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I'm using Windows XP Media Center Edition 2004 under Windows XP Professional.
The mod name is Unknown.

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jane grossman

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Exact same problem Friday after new installation. Did a system restore Saturday. Reinstalling Elements now.
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jane grossman

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Didn't work. Now it says "To help protect your computer, Windows has closed this program". This same message appeared a few times last Friday also.
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Brett N, Official Rep

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It sounds like we have a number of different error messages being reported by everyone here. So likely everyone is seeing their errors for different reasons.

Remember, this is a generic error, so, without extra details (like a faulting module) we can only really offer generic solutions.

Start here:
-Mac: Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x
-Win: Troubleshoot system errors and freezes | Adobe software on Windows
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Philip Fong

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As soon as I click the editor it crashed, I am using Windows 7 64 bit, the error message as I can remember is that the program encounter a serious problem and has to close, don't think its a generic error, its your program error!
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Brett N, Official Rep

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Nope, that is a generic error, as reported by Windows. There are many possible causes to such behavior. Check out the steps in the document links I've posted above.
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Henrik Zawischa

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I seem to have a similar problem. I open PE10 on Windows 7 x64 and it immedieately crashes.

Name der fehlerhaften Anwendung: Adobe Premiere Elements.exe, Version: 10.0.0.0, Zeitstempel: 0x4e791009
Name des fehlerhaften Moduls: Display.dll, Version: 6.0.0.0, Zeitstempel: 0x4e78fee0
Ausnahmecode: 0xc000041d
Fehleroffset: 0x00000000000201d8
ID des fehlerhaften Prozesses: 0x1770
Startzeit der fehlerhaften Anwendung: 0x01cd4b99a93e60e8
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Premiere Elements 10\Display.dll
Berichtskennung: 6a9dd4ec-b78d-11e1-afae-5404a680d33e

Complains about Display.dll.

Is this a video-driver issue maybe? I have a dual-monitor system, ATI Radeon HD 4250 with AMD Catalyst 12.4.