Premiere Elements: PRE10 hates my camcorder and the feeling is mutual

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  • Updated 7 years ago
  • (Edited)
I am having problems with the video from a Canon Vixia HF M31. The camcorder is not listed on the supported devices page. Is it possible this camcorder simply will not work with Premiere Elements 10? The video is of very poor quality once imported into Premiere Elements. There doesn't seem to be any exact match between what the type of video the camcorder shoots and what the software is looking for.
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David Shippee

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  • frustrated

Posted 7 years ago

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David B, Official Rep

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Hey David,

It might require a little trial an error, if the camcorder supports recording in different formats try them all and try to find a project preset that matches the recording format of the camcorder in Premiere Elements. It is possible that none would match but generally that doesn't happen.