Elements 15: Unable to Load Movie - File 8 Fails after 7 Loaded

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  • Updated 2 years ago
  • (Edited)
I have eight .mov files that were recorded using an iPad Air 2. The first 7 files play fine in Windows 10 Movie player and with the VLC movie player. But EO and PRE report errors when I attempt to open file 8. See the attached screenshots.

EO reports that the system does not have the Codec to play this file. PRE reports a "generic" error. Huh? The other 7 are played just fine by EO and PRE. Note that in the EO Metadata the Framerate is not shown for File 8 but it is shown for File 7.

I used a tool called mediainfo that shows the audio and video metadata. I have attached a printout of the report. I see no significant differences but I'm no expert. See the attached PDF file. I have also attached screenshots of the error messages and the .mov file that is not able to play. In case you can't download the PDF file, it is also in my Dropbox at https://dropbox.com/s/oiw3o5prax1bag4/Metadata%20for%20files%207%20and%208.pdf?dl=0

I tried creating a bug report for this but after clicking Create Bug I did not see the report.

BTW, I could not attach the .mov file because it is over 100 MB. It is in my Dropbox at https://dropbox.com/s/9zr2u6qhbhhpdp5/File%208%20of%208.mov?dl=0

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Steve g

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Posted 2 years ago

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