Premiere Elements 2018 has stopped working

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  • Problem
  • Updated 3 months ago
I installed Premiere Elements 2018 program early December 2018.  It worked OK for about a week, then it stopped working when I was previewing a project and ever since then, Premiere Elements 2018 will not load.
It gets to the stage:
Loading ImporterQuickTime.prm - the computer seizes up and comes up with the message:
Adobe Premiere Elements 2018 has stopped working
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Close Program
My computer setup is:
Computer HP 23-f315A
Processor AMD A6-5400K with Radeon (tm) HD Graphics 3.60GHz
Installed RAM 8.00GB
Disk Free space 1.58TB
64 bit operating system
Windows 10 Home Version 1709 OS Build 16299.125

Adobe Photoshop Elements 2018 and Organiser 2018 are working OK.  It is the Video Editor part that has stopped working and will not load.

Can anyone help me please?
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Graham Barker

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Posted 3 months ago

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