Premiere Elements 13 won't burn DVDs due to a problem Adobe is working to resolve

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  • Updated 1 year ago
For the past couple of days, I have been unable to burn DVDs from Premiere Elements 13. Adobe informs me this is a known problem on their end, which they are working to resolve. No ETA for a solution. I was advised to burn DVDs from the ISO file in the meantime.
Unfortunately, Adobe Premiere Elements 13 will NOT produce .iso files at this time. So it seems there is no way to burn DVDs until Adobe comes up with a fix.
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LLL

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  • frustrated

Posted 4 years ago

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Sandeep Singh, Official Rep

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HI lauren,

Are you getting any error while creating iso on the system.

Regards,
Sandeep
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Sandeep Singh, Official Rep

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HI Lauren,

Can you try suggestion given here: https://forums.adobe.com/thread/1824400

Regards
Sandeep
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LLL

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Sandeep,

When I last tried many times a couple of weeks ago, Adobe Premiere Elements 13 would not burn an ISO file at all. Others on the forum reported a similar problem. I will make another try, and let you know what happens.

I have since given up on editing in Adobe -- at least for the moment. Now I make a project in Windows Movie Maker, save it as an MP4, then burn it to DVD in Premiere Elements 13. This works fine, but I would much prefer editing in Adobe.

Why can I burn a WMM project but not one made in Adobe? I am doing very simple projects. I start with .avi files that I run through Adobe Media Encoder to make MP4s. Maximum is an hour long, title, several captions. No photos, video only. Could it be a problem with the title/caption software?

I will look at the link you provided.

Thank you for your reply.
Lauren
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LLL

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Sandeep,

The only relevant tip I found was to uncheck HD Intel 2000. I successfully burned a disc with it off and on. The project was short, just 19 minutes, had titles and captions, but none of the other edits I would typically make such as cuts.

So it worked. But I need a product that always works. I am tired of editing projects that I subsequently can't burn to DVD, so then I have to start all over in Windows Movie Maker. Has Adobe fixed whatever has been wrong with the software?

Thanks.
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Lea Watson

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I was having all kinds of problems burning my DVD in Elements so I had my computer guy come over.  I could only burn a short dvd if I took out all of the Transitions.  When I would add the Transitions back in, I was pegging out my CPU while trying to do the burns. ( I got the dreaded interruption message at 4% of burn).  He finally went into my Preferences then the General Tab.  There he unchecked a box that said "use hardware acceleration".  Now my computer burns the DVDs at high quality setting and the CPU only goes up to about 28%.  Holy cow I am a happy camper now!  I hope this helps you figure it out.
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Donald Evans

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Thank you so much!  This worked for me as well.  
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Ann Christenbury Carroll

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YOU WIN THE PRIZE!  This works! Was able to burn to DVD an hour long video in about 1/2 hour.  Should also work with the AVCHD option as well for high def (don't have blue ray burner). Thank you so much for figuring this out!
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Gerald Sutera

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Hi Lauren,

Hi have the same problems with both versions 10 & 13. Started about the same time as yours in Feb., 2015 just after windows updated to 8.1
I have tried everything and my downloads fail after trying to bun about 30% into my 58 min project, involving photos,videos & music. I have successfully created these type projects for years without a problem. Not sure whats happened here, but getting to a person to speak with at Adobe is Impossible [ they don't share a dial in phone number any longer, unless you buy into their monthly plan] BUMMER, since my new version 13 is less than the 90 days in which they claim your entitled to support .
I have bought into the Geek Squad program and they have spent 16 hours between an in house visit and 2 long phone discussions, to no avail, they are still trying to help. To be continued, But after I resolve this issue, I WILL NEVER BUY ANOTHER ADOBE PRODUCT AGAIN IF THEY CAN'T TREAT THEIR CUSTOMERS BETTER THAN THIS !

Jerry
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LLL

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Jerry,

I sympathize. I actually worked extensively with Adobe team members, and they could not resolve the problem. If you want to work with them, make a request through their chat link. It may take days for them to get back to you. I also worked extensively with the Geek Squad, and I even got a new computer. Nothing helped.

My advice: give up on Adobe Premiere Elements 13, otherwise you will spend far more time troubleshooting than producing, and you will lose your work, repeatedly.

Now I use Windows Movie Maker 8.1 to edit. It's not as sophisticated but it's reliable. Since Windows 8.1 does not have a DVD burner, I save my project to my desktop in what WMM calls high definition, an MP3 aka MPEG file. I put that into Adobe Premiere Elements 13, and burn my DVD. This works.

You also could use Nero or another program to burn, but since I already paid for Adobe PE13, I'm using that. But I won't renew my subscription when it expires.

Good luck!
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Gerald Sutera

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Lauren,

Since we wrote last, I have managed to burn the 2 program I was working on, however it wasn't on my current CPU. I used my backup CPU that still runs OS 7 and which has the Windows DVD burning software. I physically transferred my WMV files [made off my Premiere version 10] onto my old system and it worked. Found out Windows DVD Burner is Not Available on OS 8 or 8.1, another Rocket Scientist decision to address Legacy SW and force us to buy new SW [which they haven't really debugged for compatibility issues]
What a train wreck with each company blaming the other and not coming up with any answers for their economic gain. If this doesn't get fixed soon, I'm looking into Apple !

Jerry
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Archie Foulds

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Me too!
I was advised to upgrade from V13 to v14 to be able to burn DVDs - not possible still in v14!!! Adobe Prem Elements are a rip off if you cannot burn projects to DVD. That's a v common way to share .....
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Jim Gardner

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Just how long is it going to take Adobe to sort this out? I paid good money for this software and I find it has a serious flaw with respect to burning DVDs. I have tried all manner of workarounds, burning to ISO images, burning to folders, trying the AVCHD option but they all cause issues. What is the point of movie creation software that has problems burning DVDs ?? I feel that Adobe are just not taking this seriously enough and they should NOT release any more versions of this software until this is resolved. I have lost days and days trying to resolve this issue trying different things to get it to work and don't see why I should have to do this. THE SOFTWARE SHOULD WORK AS ADVERTISED. If not they should pull it from the market or remove the features that don't work from all advertising as they are misleading .
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George Carter

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When will Adobe sort this problem out? The help desk's just pass you from one to another. Then you are back to square one. Pro buck passers no thought for customers!
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John Minnick

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I'm not a computer guy, finding workarounds has been difficult for me. Bought a new Dell laptop in Jan.'15/elements/premier13. came back from Paris a month ago and put together a 300 photo slide show to music...guess what..premier stopped working 60% thru the project and then I find this group that has had the same problem. Had to plug in my old dell/elements and premier 8 to make everything work. What a bunch of crap! No more, hopefully I can find other software to meet my needs.
John
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Daniel Collins

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I have just finished an epic 5 months worth of editing on a movie from a holiday. It was going to be a Christmas present for all involved but that it is not looking good at the moment. I was all excited to put my masterpiece onto a DVD but after three days I am still waiting.
It renders the movie which takes several hours due to its length and then freezes at 4% when it goes to burn it to the disk.
I then tried to make an MP4 on my hard drive and it only played audio.
What a disappointment. They should be made to display "THIS PRODUCT DOES NOT WORK" on the packaging when I fork out my hard earned dollars for it. Left deflated and a little angry.
I have previously used Elements 11 and have had no issues doing this. I am also running Windows 10.
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Lea Watson

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I was having all kinds of problems burning my DVD in Elements so I had my computer guy come over.  I was pegging out my CPU while trying to do the burns.  He finally went into my Preferences then the General Tab.  There he unchecked a box that said "use hardware acceleration".  Now my computer burns the DVDs at high quality setting and the CPU only goes up to about 28%.  Holy cow I am a happy camper now!  I hope this helps you figure it out.
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George Carter

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Daniel, I had problems and contacted DELL Spoke to technician Suresh who was very helpful and really wanted to get to the bottom of the issue. Note below is a reply to one of his emails.

'I can now confirm that I have been able to burn projects from Adobe Premier Elements direct to DVD. I created a new project in the Video Editor and added a short video from a holiday we had a few years back. I then added a title and rendered the project before burning it to a DVD. I have completed a similar exercise and saved to a .iso file from which I was able to produce a DVD.

I have just completed a further exercise to produce a slide show in Premier Elements which I have successfully burnt direct to DVD.

None of this would have been possible without your help for which I am truly grateful'

Good luck.

Oh yes, ignore the Adobe help line. They just pass you one department to the next and do not resolve the issue,
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Steve Miller

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Is Adobe really working on the issue??!!! Looks like this string started a long time ago.....before I bought the software. I am having the same problem. Would have been nice to know before I bought it. Seems like there should be some legal issues here. Maybe refunds etc. What a piece of crap!!!!!
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LLL

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I worked extensively with Adobe, and my problem was never resolved, and I gave up on Adobe Premiere Elements. I now use free Windows Movie Maker to edit projects. WMM does not include a DVD burner, so I save projects as MP4s, and I can burn those to DVD in Adobe. Cyberlink also has a free DVD burner that works.

Yes, I agree that I don't feel like I got my money's worth from Adobe.
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Bernard Deschaseaux

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Hi. If you use Phantom Drive (german software not expensive), as virtual burner, you can write iso Bluray disk on your HDD but !!!   Attention !!!
when you start Phantom Drive with "create new image" :
- Case 1  if you don't tick "always create image file in full size", then iso file size will be the exact size of your movie (13 GB by example).
- Case 2 if you tick "always create image file in full size" then iso file size will be exactly the size of a full BluRay,  according to what kind of BluRay you have chosen (23.1 GB if BluRay RE, 23.87 if Bluray R, 43.73 if Bluray R DL, ...)

                       after burning on Phantom Drive CD/DVD/BR (from adobe PE 14), use Phantom Drive as Bluray Virtual Reader

Case 1 : if you mount this iso image (13GB by example) in Phantom Drive, then Power DVD says "can't display that kind of disk". so,  this iso file is not a real iso file
Case 2 : If you mount this iso image (full BluRay size) in Phantom Drive, then PowerDVD displays perfectly this virtual BluRay. so this iso file is a good iso file.
I don't know if other virtual Bluray burner can burn this full length BR. Try Phantom Drive? it's about 15 dollars. I use it for years as virtual burner for PowerDirector and Adobe Premiere Elements. It does  ISO files that i can burn later on a physical Bluray burner.
Bye
(Edited)
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John Warner

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I only managed to resolve this problem by uninstalling Windows 10 and removing all menus from my video. I also had to uncheck the "fit Contents to available space" dialog and set the slider very low. I then managed to record a basic video to DVD without menus. I have now reinstalled Windows 10 and everything is again impossible! The burner is again unrecognised and I am back to square one. Is it any better on a Mac?
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Lea Watson

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I was having all kinds of problems burning my DVD in Elements so I had my computer guy come over.  I was pegging out my CPU while trying to do the burns.  He finally went into my Preferences then the General Tab.  There he unchecked a box that said "use hardware acceleration".  Now my computer burns the DVDs at high quality setting and the CPU only goes up to about 28%.  Holy cow I am a happy camper now!  I hope this helps you figure it out.
(Edited)
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Lee Wood

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This is an old post but in case anyone is still having the problem at 4% in the burn,  I was able to solve it with 2 steps.  First right clicking on the desktop icon and clicking run as administrator.  Second,  turning off hardware acceleration in edit/preferences/general.  Hope this helps.
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John Alex

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source:- http://merabheja.com/top-10-free-dvd-burning-software-for-windows/