Premiere Elements 13 crashes

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  • Problem
  • Updated 4 years ago
Hi, I just installed Premiere Elements 13 and continued a project that I started in Premiere Elements 12. Not only that 13 is less reponsive and slower as 12, after like 15 min of working, it completely crashed, destroyed the prel file and the links to the media snippets were broken. That is really not what I expect from a next version. I will probably deinstall it and continue working in 12. Again being an early adopter does not seem to be a good idea.
If you could offer help, I am glad, but I am not willing to spend time to "try and test" this and that.
Thanks & kind regards.
Photo of Oliver Aldag-Reinhardt

Oliver Aldag-Reinhardt

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Posted 4 years ago

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Photo of Sandeep Singh

Sandeep Singh, Official Rep

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Hi Oliver,

Sorry for the trouble with Premiere Elements.
Could you please tell us at what point it crashed?
Could you please send us crash report?