Premiere Clip: Can't see Creative Cloud synced movies

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I have iPhone movies in my Creative Cloud Files folder that have synced via a green checkmark. When I go to Creative Cloud in Premiere Clip I see those movies but they are grayed out and I can't bring them into Premiere Clip.
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Scott

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Posted 4 years ago

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Kevin Monahan Jr., Official Rep

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Hi Scott,
You say these are iPhone movies. Which iPhone were they shot on? Which app did you use? The standard Camera app? We support .M4V, .mp4, and.MOV. Do your movies have these extensions?

Thanks,
Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe
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Lacey Hale

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I am also having this problem. I shot the videos on a flip camera. I loaded them onto my pc, then put them into cloud. They show up on my iPad in Creative Cloud, but are greyed out when I try to access them in Adobe Premiere Clip?

?What could be the problem?

Thanks.
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Kevin Monahan Jr., Official Rep

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Hi Lacey,
Grayed out clips means that Premiere Clip cannot import the file. This is usually because the file is not a supported format or used on iOS devices. Our FAQ has information on what formats are supported, but Clip can only import files that can be imported and played on iPad and iPhone devices.

Hope that helps,
Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe
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Lacey Hale

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Thanks, Kevin. I'm using mp4 files, so they should be compatible with IOS devices. Not sure what else could be the problem. I really would like to use CC to be able to have those files. I don't always have my iPad for video purposes, but would love to do the editing later at home. It would be great to have those files shot with my iPhone or Flip camera.
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Kevin Monahan Jr., Official Rep

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Hi Lacey,
I'm not sure what the issue is with your .mp4 files. Perhaps they have a wrapper that is not supported by iOS? That said, feel free to add a feature request for .mp4 movie that is not shot on iOS devices.

Here is the link: http://www.adobe.com/products/premier...

Then, click on the "Share an Idea" tab to share your feature request.

Thanks,

Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe
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Lacey Hale

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These files are regular mp4 files that work on my Mac, my iPhone, and my PC. I'm going to try to convert or render them again as mp4 to see if that will maybe "refresh" something. Thanks for your help. I really want to use Adobe Premiere Clip, and I don't want to always rely on my iPad for capturing the footage.
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scott stephens

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Same problem.
I have video files that play fine in iMovie but won't work in Premiere clip. They are grayed out and can't be selected.
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Kevin Monahan Jr., Official Rep

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Hi Scott,
Were they actually shot by an iPhone or iPad? 

Thanks,
Kevin

Kevin Monahan 
Support Product Manager 
Pro Video Applications 
Adobe
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scott stephens

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Hi.
No, they were shot on a nikon dslr.
They play great on the ipad.
Just not an option to import into Premiere clip.

Do you think it that size limitation bug thing?
The files are 8mb and 50mb.

Thanks.
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scott stephens

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Okay... I did an experiment and copied the files from my "Creative Cloud" to my local camera roll they work fine. Which means Premiere Clip doesn't have a problem with the file type. But, it does means that Premiere Clip has an problem with Creative Cloud. Are there permission settings or something?
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Kevin Monahan Jr., Official Rep

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Scott,
Sorry I didn't answer this sooner.

It's possible that the files the Nikon create might be the issue. Try this: change the file extension from .mov to .mpg. Do they work now? I know there are issues with some Nikons and .mov files in Premiere Pro, so it's possible that they are related.

More info here: https://helpx.adobe.com/premiere-pro/...

Thanks,

Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe
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scott stephens

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Hi. thanks for the response.

The files play in Premiere Pro.
They play fine in iMovie.
The play in Premiere Clip ONLY if the located on my Ipad.

They are grayed out when importing from "Creative Cloud"

Changing the file extension to .mpg did nothing. Still grayed out.
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Kevin Monahan Jr., Official Rep

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Hi Scott,
Thanks the info. I gave your feedback to the engineering team and you may have hit a bug. Can you upload one of the clips that is not working by importing from Creative Cloud? We would like to take a look at it and see if we can solve that issue.

Thanks,

Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe
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scott stephens

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Hi.
I placed one of the files in a shared folder.

http://adobe.ly/1CXWHQ7

Let me know if you have problems getting the file.

I appreciate the help, thanks.
Scott
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Kevin Monahan Jr., Official Rep

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Hi Scott,
Here's the reply I have from the Clip engineering team:

"I just tested this and was able to upload this clip to my CC folder and import it into Clip (on iPad and iPhone) just fine. I even tried iOS7 vs iOS8 and it always appears enabled and can be imported to the timeline.

I guess my next question is where the user uploaded this file to exactly. In my case I just uploaded it to the root of my CC assets folder. I’m not sure if that matters, but I just can’t get this failure to replicate."

Scott, did you also upload the file to the root of your CC assets folder, or some other place? Thanks for any feedback.

Thanks,

Kevin Monahan
Support Product Manager
Pro Video Applications
Adobe