Premiere Elements 13: '....incompatible display driver......please update your driver'

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  • Updated 3 years ago
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  • (Edited)
Hi,
I have an AMD Radeon HD 8470D graphics card with the latest drivers correctly installed but Premiere 13 gives an error message '....incompatible display driver......please update your driver' and refuses to start.

Help needed please.

RdeB
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Richard Bryden

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Posted 3 years ago

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Chris Cox

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Have you updated your video card driver from AMD's website like it says?

Do you have a second GPU in your system (like an Intel integrated part)? Have you updated the drivers for it (from the GPU maker) as well?
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Richard Bryden

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Hi,

Many, many thanks for your quick reply - much appreciated.

I have updated the drivers from the AMD website for both.

I should have said that I also have fitted a Radeon HD6450 graphics card.

On looking at Device Manager it gives 'AMD Radeon HD8470D' and then underneath 'AMD Radeon HD8470D + HD6450 Dual Graphics'

I have tried disabling the Dual Graphics but it still doesn't work.

Motherboard, Asus F2A85-Vpro
Windows 7 SP1(64bit)
Processor AMD A6-6400K APU with Radeon HD Graphics
8gb RAM

With grateful thanks for any help you may be able to give,

Richard
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Richard Bryden

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Many thanks for your reply and suggestions which I have looked at and tried where I could.

I already have Design Premium CS5 installed (mainly use Photoshop and Indesign) which works perfectly without any problem at all. Similarly, Lightroom 5 works perfectly.

I am still at a loss why Premiere Elements should fail like this when the others work.

Again, your help is much appreciated.

Best wishes,

Richard
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Richard Bryden

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Hi again,

I'm not sure what I have done exactly, but I have managed to get it working !!!

In the motherboard manual it mentioned a utility supplied on the disk called 'LucidLogix Virtu MVP' which talked of enabling and disabling the onboard graphics.............

I installed this and from the program switched on 'GPU Virtualization' and it now works.

I don't really understand why a high quality product from Adobe should have this problem but many thanks again for your help.

With thanks and best wishes,

Richard
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Chris Cox

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The problem is with the display driver, which is why the software is telling you that you need to update the display driver.
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Tom Delaney

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I have this same problem. My computer says that the drivers are up-to-date. So how do I update the display driver if it is already up to date?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.