Premier Elements: PRE 9 crashes

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  • Problem
  • Updated 7 years ago
  • (Edited)
Adobe Premier Elements 9 crashes repeatedly. Using Windows 7 professional, service pack 1. Have reinstall Elements 9 and done a system restore to a point when it did not appear to crash.
Elements 9 report follows;
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Elements.exe
Application Version:
Application Timestamp: 4c86effb
Fault Module Name: xerces-c_3_0.dll
Fault Module Version:
Fault Module Timestamp: 4936a5bb
Exception Code: c0000005
Exception Offset: 00008277
OS Version: 6.1.7601.
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Photo of Tom Domin

Tom Domin

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Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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One guess, it may be a video driver issue. Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver.