Premier Elements 10 causes Mac to freeze

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  • Updated 6 years ago
Yesterday, while editing a movie in Premiere Elements 10, my MacBook Pro froze. This has continued to happen when I'm in Elements (Premiere, Organizer and Photoshop) despite multiple reboots. Other apps seem unaffected. The only way I can get going again is to reboot. Help!
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Mary Bretscher

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  • frustrated

Posted 6 years ago

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Mary Bretscher

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What does anybody think about reinstalling Elements? Will I lose my projects and photos?
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Chris Cox

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Does the whole machine freeze? If so, you're probably looking an an OS bug, low level driver bug, or hardware fault. The most likely causes are bad RAM or a bad GPU.

But it sounds like you might mean that just PRE hangs, and other apps keep running. Or did you mean that other apps aren't causing the machine to freeze?
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Mary Bretscher

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When Elements freezes, the whole machine stops and I have to reboot
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Chris Cox

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OK, so you are looking at an OS, low level driver, or hardware problem.
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Mary Bretscher

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The other apps aren't causing the machine to freeze.