Premiere Elements: Unresponsive after importing WMV file

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  • Updated 6 years ago
  • (Edited)
I have a Sony Vaoi 'all in one desktop' with a factory installed nvidia GForce 310M card.

When I try and load a slide project (WMV file) to create a DVD adobe premiere elements opens, loads the file in the timeline and then the programme stops responding. I have tried updating the video card driver (currently 189.50 version) to 285.62 but my computer will not install it and gives the message. "The driver could not find compatible graphics hardware". Please help.
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DaveB

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Posted 6 years ago

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Brett N, Official Rep

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You should definitely look into why you cannot get your graphic driver updated.

However, I'm not sure if that would be the source of your issue with Premiere Elements. Are you able to import other WMV files without this happening? How long is this slideshow?
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DaveB

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Thanks for the quick reply Brett. I tried to do the video card upgrade because another Photoshop.com thread gave an employee suggestion that this might solve the problem. However, a post on the Sony site suggests that Sony customise the video cards on their vaoi computers so that they will not accept non Sony customised upgrades.

See http://www.sony.co.uk/discussions/thr...

However, I've had some success. I put the video files in elements 8 organiser into a new catalog called Davids Video catalog and when I load the slide project into Create DVD, it loads into the premiere elements 8 timeline and completes the burning. Hence I guess it is the corrupt original catalog that caused the problem. This still has 2500 still images cataloged.

This might be related to another current problem with my bundled PSE 8 & PE 8 software, the fact that the PSE 8 catalog software will not now back up the original catalog, containing my still images, onto my external hard drive. It goes as far as asking if I want to do a full or incremental back up, then when next is clicked, the calculating media size pop up appears and then the program stops responding and closes.

Any further advice?
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Brett N, Official Rep

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Yeah, if you working from a new catalog helped with the Premiere Elements, then there could be problems with the old catalog that includes issues when trying to back up. Have you tried the steps here?: Troubleshoot catalog backup, conversion | Elements Organizer
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DaveB

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Thanks. Yes I have tried the troubleshoot suggestions on your link but the problem still persists. The problem did not exist when I first converted the old catalog, it only developed at a later point for no apparent reason.
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DaveB

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Eureka. I've solved the problem with my PE 8 catalog, I looked at the photo images in each of the tagged albums and found that in one album some of the images were duplicated and would could not be highlighted e.g. appeared corrupted. So I deleted the images and re imported them from the folder on my hard drive and re tagged them with the album tag. Hey, presto this solved the problem and I can now back up again.