Premier Elements 9: Infuriating C++ Runtime Error R6025 (Pure Virtual Function Call), then blue screen when burning a DVD

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  • Updated 4 years ago
  • (Edited)
Adobe Premiere Elements, version 9. It is repeatedly generating an error and then blue-screening my PC when I try to burn a movie which I've created to a DVD.

The error message reports "Runtime Error! ... R6025 ... pure virtual function call". A bit of research suggests it may relate to the way in which the APE application is interacting with my video card, and not handling an exception as effectively as it should do. Possibly something to do with the Spooler SubSystem App (spoolsv.exe)?

There is no pattern to when APE bombs out - sometimes whilst Encoding Media, sometimes when Compiling Media.

I'm running Windows 7 (fully patched), with an NVIDIA GeForce GTX 560 Ti graphics card (latest drivers installed). I've already added the patch to bring APE up to v9.0.1, but this hasn't fixed the problem.

Any suggestions? I'm at my wits end. I've spent hours generating the movie, and now hours trying to fix this problem. And I still can't do the one job which I bought APE to achieve - make a movie and burn it to disc.
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Posted 4 years ago

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