Lightroom Desktop: Post error (504) when uploading .raf-files

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  • Updated 2 weeks ago
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  • (Edited)
I uploaded photos from an event yesterday, .nef and .raf raw files, and after the lightroom cc desktop clients syncing was complete, I checked the iOS version and the browser-based version, where I only saw 'error tiles' on the .raf-files (see screenshot 1 and screenshot 2). I then did a reset of the settings on the desktop app (by renaming the settings file) and deleted the .raf files and re-uploaded them, which didn't work. 

I remembered that i had this error a few weeks before, so i once again deleted a few .raf files and tried to upload one over the browser-based app, which resulted in a post-error with a http-response status code of '504 Gateway Timeout', as seen in screenshot 3. Back then, I thought this has to be a server error (and not client-side) so i let it rest for a few days and it did resolve by its own. But now it happened again. 

Notice that this only happens (at least for me) with .raf files, the .nef files are displayed and synced perfectly. In the desktop app, the raf files are also displayed normal and their sync status for 'Cloud' is 'Original — RAF'. Also, no 'Sync Errors' are displayed, so maybe it's just a rendering issue? Nevertheless, help is much appreciated.
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Crocomof

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Posted 3 weeks ago

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Rikk Flohr, Official Rep

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Crocomof,

What is the camera used for the RAF files that are failing?  Do you have a sample file you would be willing to share?
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Crocomof

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In the meantime, it seems like the photos could be processed server-side (at least I guess so), so this specific problem seems to be resolved. Upon upgrading to Lightroom 3.3 and the newest Windows 10 2004, Lightroom is a complete mess. It would not allow me to edit my photos in any way (nothing happened when editing, the picture always stayed the same and it stayed at smart preview), so I reinstalled Lightroom completely (meaning I also deleted local files and settings via explorer). I can edit my photos now, but it wouldn't allow me to import (import dialog tiles are gray, upon clicking 'import' status indicating in the top bar stays at 0%), same goes for export. I was able to import via the browser-version though. Also, in edit view, the icon for the magnifying glass is reversed. As a shot in the dark, it disabled gpu acceleration, but it didn't help. Also, after closing Lightroom, I was unable to open it again. Process Explorer showed that a lightroom.exe process was hanging around 'doing stuff', so in order to open the UI again, I had to kill this process. I'm out of ideas now, it's just a huge mess. Worked perfectly until a few weeks ago, then the problems started. Don't know if I should start a new thread for these topics, but thought I will try it here first, maybe its related.

Edit: Editing and / or exporting photos on iOS also not possible, lightroom is stuck at 'loading smart-previews'.
(Edited)
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Rikk Flohr, Official Rep

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A Preference File will survive a Lightroom uninstall/reinstall. Sometimes weird behavior is corrected/cured by resetting the preferences.

Reset Procedure:

1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.
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Crocomof

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Just did this. Didn't help. Still unable to export / import on Dektop, export on iOS.
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Crocomof

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Any further assistance? can't export any of my pictures, which is quite deal breaker right now...
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Crocomof

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Update: Same issue with lightroom classic. The RAW-files straight out of camera seem to work fine, but once I add gps coordinates with exiftool (via GeoSetter), neither Lightroom CC nor Lightroom Classic are able to import them.

The only way I am able to import these pictures is through the browser-version. These show no exif-data inside lightroom. But they do in other programs (like google photos, just tested it by uploading a raw with gps data embedded), so the raw-files are not corrupt.
(Edited)
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Rikk Flohr, Official Rep

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My recommendation until the team has had time to evaluate the files you sent is to not use Geosetter to modify your files.  Something about that process makes your files unreadable. Until the problem is identified and a fix is issued, is to avoid the software that makes a readable file unreadable. 
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Crocomof

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*unreadable for lightroom, readable for every other application. Therefore, I'm not willing to change my workflow, especially since lightroom worked fine a few weeks ago with those files. As a side note: My .NEF files from the Nikon Z 7 also do not work with lightroom when gps-data is embedded, so it is not a 'fuji-exclusive' problem. Until this issue is resolved, I'm switching to Capture One. Nevertheless, I appreciate your fast responses and help in this case! Thanks :)