Photoshop: Uninstalled products without uninstaller. How do I fix it?

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  • Updated 5 years ago
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First off - I am Photoshop user since 2000.

Photoshop crashed and a pop up message requested to turn off 3D enhancements explaining it was not longer compatible with the Mac laptop mid 2009. Okay - I get that - and allowed the Pop Up to do its thing and get rid of the 3D stuff created for game apps which I don't use.

When I restarted Photoshop, the Brushes panel was greyed out. Tried to reactivate Brushes panel after checking Preferences and reload Photoshop again. No luck.

Frustration beginning, I decided to fix the issue from scratch to save time. Took Photoshop to trash via the cleaning app called Clean My Mac2.

When I logged onto Creative Suite I tried to Download Photoshop. Pop Up Message appears asking me to close Photoshop and close the installer. WHAT?! I Those applications were not on my computer and definitely not found in Search so definitely were inactive.

Photoshop Pop Up windows are definitely going crazy today. How do I get Photoshop on my laptop computer now?
Photo of Judy Hanks

Judy Hanks

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  • frustrated

Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Judy,

Did you have a brush tool active in the tool panel? The Brushes panel will appear dimmed unless you have a brush tool selected.

Unfortunately, I don't think uninstalling/reinstalling was necessary. What's worse is when you use a product like CleanMyMac2 it has no idea what's its doing and didn't properly uninstall your products.

Hopefully it didn't also remove the uninstaller applications. Navigate to Applications>Utilities>Adobe Installers>Uninstall Adobe Photoshop CC and run the installer to properly uninstall your product.

If the uninstallers aren't there, then you'll probably need to use the cleaner utilities found here: