Camera Raw: Problem with support and applying ACR 7.2 update

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
PS would not autoupdate to Raw 7.2 After 56 minutes with an on-line support 'expert' from Adobe I was no closer to a resolution. I searched Google and came up with a resolution from an Adobe Blog and now all is installed and running. PS is without doubt the best software in its field but it is time for Adobe to bring the same quality to its support service.
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Peter R Hawkes

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  • frustrated

Posted 6 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry you had trouble. I'd like to review the case. Do you have a case # - and the link to the blog that answered your question so I can follow up with support?

Thanks.
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Peter R Hawkes

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I have a transcript of the chat but perhaps not best to be posted here as it has personal data within it. If you can supply a email address I will send to you? The URL for the resolution was blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ha. My blog. OK. I'll send you an email. Thanks.