Photoshop Elements: Multiple issues encountered

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  • Updated 6 years ago
  • (Edited)
Three main issues with Elements and the reason why I will not upgrade to 10 or continue with Elements 9
1 - Will often fail to start with dual monitors - well documented problem with no fix - there should be a product warranty
2 - deleting photos from the organiser would result in jumping to a random location in the orgainser catalog away from the photo set you were working on.

3- on focus of a photo it would fail to move from the thumb nail image to the actual photo.

4 - not enough control over face detection gets diluted by so many non standard photos such as person wearing sunglasses or 3 years old versus 50 years.

such great potential but no delivery.
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Dan Negus

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Posted 7 years ago

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Brett N, Official Rep

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1. Can you point to this documentation? I am not aware of any issues launching the product tied to using multiple monitors. Most folks I know, myself included, are able to operate on dual monitors without issue.

2. I've heard of this behavior. From what I've seen, it is tied to some sort of corruption in the catalog file itself. To verify, try creating a new catalog, import some images and then delete one. See if it jumps randomly. Likely it will not. We'd be interested in seeing a catalog file that exhibits this behavior, if you can provide one.

3. I'm not sure what you mean here. Do you mean you are trying to change to Single Photo View but it stays in the grid based Small Thumbnail View? Would you be able to provide a screen shot?

4. This sounds like a feature request, that you would like to filter the faces found. However, people have a hard enough time guessing the age of someone, I'm pretty sure a computer would be pretty terrible at guessing whether someone is 50, 40, 30, etc. There are no universal, quantifiable characteristics that can dictate age. Especially in a photograph and issues with angle of light, color of light, interfering props, facial expressions (which can add or remove wrinkles, one of the best guides to age), and so on. I'm not aware of any other software capable of this, can you list some?
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Dan Negus

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HI Brett N

Thank you for your follow up. It is appreciated. I should clarify that I was ranting about "Elements 9 Organizer".

1.http://forums.adobe.com/message/40199... is one example I found. Note that this happens on both Windows XP 32bit and Windows 7 64 bit.

2. I did as asked and created a new catalog. Initial I couldn't get it to happen. I then created a photo stack and deleted a photo from the stack and on deletion it jumped away from the stack. Playing with it a little bit and the deeper you are in the stack the further it moves away from the stack on deletion (the further my frustration goes up).

3.The Organizer has a catalog of thumb nails of your photos to enable quick shorting/browsing. If you then double click a thumb nail it takes you to an enlarged view of the thumb nail (low res) but then it updates with the actual retrieved file. If you then scroll through the catalog via this full size view and stop on a picture it fails to update from low resolution to actual retrieved data. It doesn't always happen maybe 1/3. Easy to fix jump back to grid view and double click the thumb nail you want. It is annoying as you are waiting for it to update to hi res(say 3 Sec) it doesn't, wait a little bit longer still hasn't....then you realise it isn't going to refresh so you jump out and in again.

4.Yes maybe a feature improvement. What I'm getting at is you may have a photo of a particular person that face detection has picked up but the photo might not be a photo you want to go towards that persons face detection profile but you still want to tag it as that person. ie he/she is wearing clown make-up. In terms of guessing age the program could look at the file date? Anyway, I might try subcategories under people ie Dan -Dan Young -Dan Old - Dan Sunglasses - Dan Clown Make-up

Cheers
Dan
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Brett N, Official Rep

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1. Others have reported the same behavior, but I wouldn't really call this "documented". If the problem is related to multiple monitors, it could be that the application is opening off screen due to desktop mapping. Try these steps:
--1. After launching Organizer and with the application still active, click the Alt key.
--2. Click the Space Bar (Note: this is not a keyboard shortcut, i.e. Alt+Space, but two distinct key strokes)
--3. Click the M key.
--4. Click any of the arrow keys (up, down, left, or right).
--5. Move your mouse.
The above steps should cause the application to "stick" to the mouse cursor. Simply click the mouse button to pin the application to the current location. See if these steps will allow your application to display correctly.

2. You didn't mention stacks initially. I see the behavior you mention... It's predictable (it selects a different photo based on the exact number of images in the stack). I'll report this to our engineers.

3. Sounds like it is still busy updating the large resolution thumbnails of all of the images you have just scrolled through. The more images you have just scrolled through in the enlarged Single Photo View, the longer it will take for the one you stopped on to update. Jumping back to the thumbnail view stops this process for all of those files. Then when you zoom back in to a single image, it only creates a large res thumbnail of the single image.

4. I would suggest making separate tags for things like "old", "sunglasses", and "clown make-up". You can apply multiple tags to a single image and then you can filter for multiple tags at once. This is much more efficient, because your library of tags will be much smaller. Instead of having "Dan", "Dan - Clown", "Jim", and "Jim - Clown", you just have three "Dan", "Jim", and "Clown". The savings is exponential given the number of possible combinations of people and attributes.
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Dan Negus

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1. At first I found it hard to click the Alt key, I just couldn't get my cursor off the screen and onto the keyboard. I ended up pressing the the keys :-). Unfortunately this key press combination didn't work.

2. Thank yo for looking into it.

3. Something I can live with.

4.I'll give that a go
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Brett N, Official Rep

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For number 1, did you verify you got the sequence of steps correct by using them with another application? This can be tricky and it's best not to assume it didn't work unless we are familiar with having it work successfully in the past. You can do it with an application that is currently displayed on screen (usually works best if it is not maximized).
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paul hedicker

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I am amazed you are getting support. I have face recognition problems and getting knowhere. Wish I had stuck with paintshop pro.
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Brett N, Official Rep

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Have you made a post about your face recognition issues? It sounds like you are encountering an issue that is off topic for this post.
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paul hedicker

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i have but no one picked up apart from another poor user